Hy-Vee
ServiceManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Service Manager at Hy-Vee. Skills: Customer service, Employee supervision, Merchandise management. Provide prompt, efficient and friendly customer service. Supervise and coordinate employee activities”
Industry & Context.
Solve practical problems
Physical medium work, Visual requirements, Climbing, Balancing, Stooping, Kneeling, Reaching, Standing, Walking, Pulling, Lifting, Grasping, Feeling, Talking, Hearing, Repetitive motions, Dust exposure, Noise exposure, Temperature extremes, Equipment movement, Electrical shock, Chemical exposure, Solvent exposure, Fast paced environment
What They're Looking For.
Must Have
Must be 18+
Nice to Have
Two years or more of similar or related work experience preferred
What You'll Do.
efficient and friendly customer service
Supervise and coordinate employee activities
Greet customers in a friendly manner
Assist customers with product location
Secure products out of reach
Load or unload heavy items
Note and pass along customer suggestions
Enhance the shopping experience
Answer the telephone promptly
helpful service to callers
Act as a leader and role model
Maintain positive employee relations
Plan and adjust work schedules
Assign employees to specific duties
Follow up on assigned duties
Ensure duties are completed timely
Supervise and coordinate store activities
Formulate pricing philosophies
Ensure proper customer service
Address specific customer issues
Evaluate employee performance
Recommend personnel actions
Train safety procedures
Provide a safe work environment
Fill out customer accident forms
Work safely to prevent injuries
Fill out first report of injury
Compile managerial data
Store managerial data
Retrieve managerial data
Understand managerial data
Verify merchandise delivery
Ensure merchandise quality
Compare records with merchandise ordered
Train workers in store policies
Train workers in department procedures
Train workers in job duties
Ensure employee compliance with policy
Ensure employee compliance with law
Ensure employee compliance with security
Ensure employee compliance with sales procedures
Ensure employee compliance with record keeping
Determine ad display locations
Determine promotional display locations
Ensure product quality for demands
Ensure product quantities for demands
Meet customer demands
Meet profitability demands
Confer with employees on problems
Assist in solving job performance problems
Assist in solving policy procedure problems
Explain store services to customers
Generate additional store business
Understand store accounting basics
Maintain adherence to department guidelines
Maintain adherence to company guidelines
Maintain personal hygiene
Adhere to company policies
Adhere to store guidelines
Report to work when scheduled
Report to work on time
Determine employee motivational needs
Provide appropriate employee environment
Stay current with market trends
Stay current with market information
Stay current with competition
Stay current with new products
Stay current with new equipment
Stay current with merchandising techniques
Provide continuous education for employees
Educate employees on new policies
Educate employees on updated policies
Educate employees on new procedures
Educate employees on updated procedures
Educate employees on new job duties
Educate employees on updated job duties
Sell merchandise to employees
Sell merchandise to customers
Issue merchandise upon requisition
Handle cash registers
Recommend cost reduction programs
Review personnel records for completeness
Review personnel records for accuracy
Review personnel records for timeliness
Understand payroll system basics
Recommend merchandise additions
Recommend merchandise deletions
Recommend shelf allocation of merchandise
Assist in other store areas
Perform other job related duties
Perform special projects
How You'll Work.
Team & Collaboration
Flexibility and teamwork
Communication Scope
Customer interaction; Telephone service
Full Job Description
**Additional Considerations (if any):** Must be 18+ **-** **At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** **Job Title:** Service Manager **Department:** Grocery **FLSA** : Non-Exempt ** _General Function_** : Provides prompt, efficient and friendly customer service, and ensures that customer’s needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels. **_Core Competencies:_** * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism ** _Reporting Relations:_** Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce Positions that Report to you: All positions except those listed above or designated by the Store Director ** _Primary Duties and Responsibilities_** : * Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. * Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example. * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. * Makes an effort to learn customers’ names and to address them by name whenever possible. * Assists customers by: (examples include) * escorting them to the products they’re looking for * securing products that are out of reach * loading or unloading heavy items * making note of and passing along customer suggestions or requests
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