Hy-Vee
ServiceManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Service Manager at Hy-Vee. Skills: Customer service, Employee supervision, Merchandise management. Provide prompt, efficient and friendly customer service. Supervise and coordinate employee activities”
What You'll Achieve.
Enhance the shopping experience; Generate additional business; Meet customer demands; Meet store demands; Meet profitability demands
Industry & Context.
Solve practical problems; Assist in solving problems
Physical medium work, Visual requirements, Physical activities, Climbing, Balancing, Stooping, Kneeling, Reaching, Standing, Walking, Pulling, Lifting, Grasping, Feeling, Talking, Hearing, Repetitive motions, Exposure to dust, Exposure to noise, Exposure to temperature extremes, Equipment movement, Electrical shock, Exposure to chemicals, Exposure to solvents, Fast paced work environment, Pre employment drug screen
What They're Looking For.
Must Have
Must be 18+
Nice to Have
Two years or more of similar or related work experience preferred
What You'll Do.
efficient and friendly customer service
Supervise and coordinate employee activities
Perform work of all job levels
Maintain a positive atmosphere of friendliness
Encourage employees to greet customers
and efficient service
Set a good example for employees
Treat customers as most important people
Smile and greet customers
Address customers by name
Assist customers with product location
Secure products out of reach
Load or unload heavy items
Note and pass along customer suggestions
Enhance the shopping experience
Answer telephone promptly
helpful telephone service
Act as a leader and role model
Maintain positive employee relations
and adjust work schedules
Assign employees to specific duties
Follow up on assigned duties
Supervise and coordinate store activities
Formulate pricing philosophies
Ensure proper customer service
Address specific customer issues
Evaluate employee performance
Recommend personnel actions
Train and enforce safety procedures
Provide a safe and healthy work environment
Fill out customer accident forms
Work safely to prevent injuries
Fill out first report of injury
Assign light duty as necessary
and retrieve managerial data
Understand managerial data
Verify merchandise delivery
Ensure merchandise quality
Compare records with merchandise ordered
Train workers in store policies
Train workers in department procedures
Train workers in job duties
Ensure employee compliance with policy/law
Ensure employee compliance with security procedures
Ensure employee compliance with sales procedures
Ensure employee compliance with record keeping procedures
Determine location of ad displays
Determine location of promotional displays
Ensure product quality for demands
Ensure product quantities for demands
Meet customer demands
Meet profitability demands
Confer with employees on problems
Assist in solving job performance problems
Assist in solving policy/procedure problems
Explain store services to customers
Generate additional business
Understand basics of store accounting
Maintain adherence to department guidelines
Maintain adherence to company guidelines
Maintain adherence to personal hygiene
Maintain adherence to dress code
Adhere to company policies
Adhere to individual store guidelines
Report to work when scheduled
Report to work on time
Determine motivational needs of employees
Provide appropriate employee environment
Stay current with market trends
Stay current with market information
Provide continuous education for employees
Sell merchandise to employees
Sell merchandise to customers
Issue merchandise upon requisition
Handle cash registers
Recommend cost reduction programs
Review personnel records for completeness
Review personnel records for accuracy
Review personnel records for timeliness
Understand basics of payroll system
Recommend merchandise additions
Recommend merchandise deletions
Recommend shelf allocation of merchandise
Assist in other areas of store
Perform other job related duties
Perform special projects
How You'll Work.
Team & Collaboration
Flexibility and teamwork
Communication Scope
Customer interaction; Telephone service; Employee relations; Customer suggestions; Store services explanation
Full Job Description
**Additional Considerations (if any):** Must be 18+ **-** **At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** **Job Title:** Service Manager **Department:** Grocery **FLSA** : Non-Exempt ** _General Function_** : Provides prompt, efficient and friendly customer service, and ensures that customer’s needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels. **_Core Competencies:_** * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism ** _Reporting Relations:_** Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce Positions that Report to you: All positions except those listed above or designated by the Store Director ** _Primary Duties and Responsibilities_** : * Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. * Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example. * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. * Makes an effort to learn customers’ names and to address them by name whenever possible. * Assists customers by: (examples include) * escorting them to the products they’re looking for * securing products that are out of reach * loading or unloading heavy items * making note of and passing along customer suggestions or requests
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