Hy-Vee
ServiceManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Service Manager at Hy-Vee. Skills: Customer service, Employee supervision, Merchandise management. Provide prompt, efficient, friendly customer service. Supervise and coordinate employee activities”
Industry & Context.
Solve practical problems
Medium physical work, Vision requirements, Depth perception, Color vision, Field of vision, Climbing, Balancing, Stooping, Kneeling, Reaching, Standing, Walking, Pulling, Lifting, Grasping, Feeling, Talking, Hearing, Repetitive motions, Exposure to dust, Exposure to noise, Exposure to temperature extremes, Equipment movement, Electrical shock, Exposure to chemicals, Exposure to solvents, Fast paced work environment, Purchase merchandise, Purchase supplies, Order equipment repairs, Contact with customers, Contact with employees, Contact with suppliers, Contact with vendors, Contact with general public, Contact with regulatory agencies, Access to confidential information, Pre employment drug screen
What They're Looking For.
Must Have
Must be 18+
Nice to Have
Two years or more of similar or related work experience
What You'll Do.
friendly customer service
Supervise and coordinate employee activities
Perform work of all job levels
Maintain a positive atmosphere
Greet and speak to customers
Assist customers with product location
Load or unload heavy items
Note and pass along customer suggestions
Answer telephone promptly
Act as a leader and role model
Maintain positive employee relations
and adjust work schedules
Assign employees to duties
Follow up on assigned duties
Coordinate activities of employees
Formulate pricing philosophies
Ensure proper customer service
Address specific customer issues
Evaluate employee performance
Recommend personnel actions
Train and enforce safety procedures
Fill out customer accident forms
Work safely to prevent injuries
Fill out first report of injury
and understand managerial data
Verify merchandise delivery
Ensure merchandise quality
Compare record with merchandise ordered
Train workers in store policies
Train workers in department procedures
Train workers in job duties
Ensure employee compliance with policy/law
Ensure employee compliance with security procedures
Ensure employee compliance with sales procedures
Ensure employee compliance with record keeping procedures
Determine location of ad displays
Determine location of promotional displays
Ensure product quality for displays
Ensure product quantities for displays
Meet customer demands
Meet profitability demands
Confer with employees
Assist in solving job performance problems
Assist in solving policy/procedure problems
Explain store services to customers
Generate additional business
Understand store accounting basics
Maintain adherence to department guidelines
Maintain adherence to company guidelines
Report to work when scheduled
Report to work on time
Determine employee motivational needs
Provide appropriate employee environment
Stay current with market trends
Stay current with market information
Provide continuous education for employees
Sell merchandise to employees
Sell merchandise to customers
Issue merchandise upon requisition
Handle cash registers
Recommend cost reduction programs
Review personnel records
Ensure personnel record completeness
Ensure personnel record accuracy
Ensure personnel record timeliness
Understand payroll system basics
Recommend merchandise additions
Recommend merchandise deletions
Recommend shelf allocation of merchandise
Assist in other store areas
Perform other job related duties
Perform special projects
How You'll Work.
Team & Collaboration
Teamwork; Employee relations
Communication Scope
Customer interactions; Telephone service
Full Job Description
Additional Considerations (if any): Must be 18+ **-** **At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** **Job Title:** Service Manager **Department:** Grocery **FLSA** : Non-Exempt ** _General Function_** : Provides prompt, efficient and friendly customer service, and ensures that customer’s needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels. **_Core Competencies:_** * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism ** _Reporting Relations:_** Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce Positions that Report to you: All positions except those listed above or designated by the Store Director ** _Primary Duties and Responsibilities_** : * Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. * Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example. * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. * Makes an effort to learn customers’ names and to address them by name whenever possible. * Assists customers by: (examples include) * escorting them to the products they’re looking for * securing products that are out of reach * loading or unloading heavy items * making note of and passing along customer suggestions or requests * pe
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