ServiceManager

Provides prompt, efficient and friendly customer service, Supervises and coordinates the activities of employees or performs the work of all job levels, Maintains a positive creates an atmosphere of friendliness and fun through flexibility and teamwork, Generates a friendly atmosphere by encouraging employees to greet and speak to providing prompt, courteous, and efficient service to customers and sets a good example, Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store, Answers the telephone promptly and provides friendly, helpful service to customers who call, Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner, Supervises and coordinates activities of employees in all areas of the store (in Department Managers absence) or performs the work necessary at all job levels, Ensures proper customer service throughout the store and addresses specific customer issues, Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal, Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms, Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary, Compiles, stores, retrieves, and understands managerial data (i.

sales, inventory reports, ad and display projections/actuals, etc.), Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies, Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability, Confers with employees and assists in solving problems affecting job performance and of established policies and procedures, Explains store services to potential personal and business account customers to generate additional business for the store, Maintains strict adherence to department and company guidelines related to personal hygiene and dress, Adheres to company policies and individual store guidelines, Reports to work when scheduled and on time, Determines the motivational needs of employees and provides the appropriate environment, Stays current with market trends and information (i.

; competition, new products, equipment, merchandising techniques), Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties, Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers), Handles cash registers, Recommends cost reduction programs, Reviews personnel records to ensure completeness, accuracy, and timeliness and understands the basics of the payroll system, Recommends additions, deletions and shelf allocation of merchandise to be sold in any department, Assists in other areas of store as needed, Performs other job related duties and special projects as required.