Hy-Vee
ServiceManager
Neural analysis suggests this role is
optimal for Entry candidates.
“Service Manager at Hy-Vee. Skills: Customer service, Employee supervision, Merchandise management. Provide prompt, efficient, friendly customer service. Supervise and coordinate employee activities”
What You'll Achieve.
Ensures that customer’s needs are met; Enhance the shopping experience; Generate additional business for the store; Ensure profitability
Industry & Context.
Ability to solve practical variety of variables with limited interpret instructions; Confers with employees and assists in solving problems affecting job performance
Must be 18+, Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects, Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision, Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions, This position is exposed to dust, noise, and temperature extremes, Possible equipment movement electrical shock, and exposure to chemicals and solvents, This is a fast paced work environment, Authorized to purchase merchandise and supplies and order repairs on equipment, Has daily contact with customers, employees, suppliers/vendors, and the general public, Occasional contact with federal or state regulatory agencies regarding inspections, Has access to confidential information which may include pricing, sales reports, profit and loss reports, and wages, Employment is contingent upon the successful completion of a pre employment drug screen
What They're Looking For.
Must Have
Must be 18+, Ability to solve practical variety of variables with limited interpret instructions, Ability to do arithmetic calculations involving fractions, decimals, and percentages, Possess the ability to interview to obtain basic guide people to provide basic follow technical manuals and have increased contact with people
Nice to Have
Two years or more of similar or related work experience preferred
What You'll Do.
friendly customer service
Supervise and coordinate employee activities
Greet customers in a friendly manner
Learn customer names and address them by name
Assist customers with product location and acquisition
Answer telephone promptly and provide service
Perform as a leader and role model
and adjust work schedules
Assign employees to specific duties
Supervise and coordinate store activities
Formulate pricing philosophies
Ensure proper customer service
Address specific customer issues
Evaluate employee performance
Recommend personnel actions
Train and enforce safety procedures
Fill out customer accident forms
Work safely to prevent injuries
Fill out first report of injury
Assign light duty as necessary
and understand managerial data
Verify merchandise delivery
Ensure merchandise quality
Train workers in store policies
Ensure compliance with policies/laws
Determine location of ad displays
Ensure product quality and quantities
Assist in solving employee problems
Explain store services to customers
Understand basics of store accounting
Maintain adherence to hygiene and dress guidelines
Adhere to company policies
Report to work on time
How You'll Work.
Team & Collaboration
Maintain an atmosphere of friendliness and fun through flexibility and teamwork; Encourage employees to greet and speak to customers; Perform as a leader and role model and maintain positive employee relations; Confers with employees and assists in solving problems affecting job performance
Communication Scope
Provide prompt, courteous, and efficient service to customers; Exhibit caring, concern and patience in all customer interactions; Treating customers as the most important people in the store; Smiles and greets customers in a friendly manner; Answers the telephone promptly and provides friendly, helpful service; Explains store services to potential personal and business account customers
Process & Methodology
Planning work schedules, Assigning duties, Following up on duties, Coordinating activities
Full Job Description
Additional Considerations (if any): Must be 18+ **-** **At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** **Job Title:** Service Manager **Department:** Grocery **FLSA** : Non-Exempt ** _General Function_** : Provides prompt, efficient and friendly customer service, and ensures that customer’s needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels. **_Core Competencies:_** * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism ** _Reporting Relations:_** Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce Positions that Report to you: All positions except those listed above or designated by the Store Director ** _Primary Duties and Responsibilities_** : * Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. * Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example. * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. * Makes an effort to learn customers’ names and to address them by name whenever possible. * Assists customers by: (examples include) * escorting them to the products they’re looking for * securing products that are out of reach * loading or unloading heavy items * making note of and passing along customer suggestions or requests * pe
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