Hy-Vee
Grocery
ServiceManager
“Service Manager at Hy-Vee. Skills: Customer service, Employee supervision, Merchandise management. Provide prompt, efficient, friendly customer service. Supervise and coordinate employee activities”
Industry & Context.
Solve practical variety of variables
Must be able to physically perform medium work, Exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, 10 pounds of force constantly to move objects, Visual requirements include vision from less than 20 inches to more than 20 feet, Depth perception, Color vision, Field of vision, Climbing, Balancing, Stooping, Kneeling, Reaching, Standing, Walking, Pulling, Lifting, Grasping, Feeling, Talking, Hearing, Repetitive motions, Exposure to dust, noise, and temperature extremes, Possible equipment movement, Electrical shock, Exposure to chemicals and solvents, Fast paced work environment, Pre employment drug screen
What They're Looking For.
Must Have
Must be 18+
Nice to Have
Two years or more of similar or related work experience preferred
What You'll Do.
friendly customer service
Supervise and coordinate employee activities
Maintain a positive atmosphere
Greet and speak to customers
Assist customers with product location
Load or unload heavy items
Note and pass along customer suggestions
Answer telephone promptly
Perform as a leader and role model
adjust work schedules
Assign employees to duties
Supervise and coordinate store activities
Formulate pricing philosophies
Ensure proper customer service
Address specific customer issues
Evaluate employee performance
Recommend personnel actions
Train and enforce safety procedures
Work safely to prevent injuries
Fill out first report of injury
retrieve managerial data
Verify merchandise delivery
Ensure merchandise quality
Compare record with merchandise ordered
Train workers in store policies
Ensure compliance with policy/law
Determine location of displays
Ensure product quality and quantities
Confer with employees
Assist in solving problems
Explain store services
Generate additional business
Maintain adherence to guidelines
Adhere to company policies
Report to work on time
How You'll Work.
Team & Collaboration
Work closely with product team; Collaborate with employees; Work with suppliers/vendors
Communication Scope
Communicate with employees; Communicate with customers; Communicate with suppliers/vendors; Communicate with general public
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