Hy-Vee
ServiceManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Service Manager at Hy-Vee. Skills: Customer service, Employee supervision, Merchandise management. Provide prompt, efficient and friendly customer service. Supervise and coordinate employee activities”
What You'll Achieve.
Enhance the shopping experience; Generate additional business; Meet customer demands; Ensure profitability
Industry & Context.
Solve practical problems; Assist in solving problems affecting job performance
Physically perform medium work, Exert up to 50 pounds of force, Exert 20 pounds of force frequently, Exert 10 pounds of force constantly, Move objects, Climbing, Balancing, Stooping, Kneeling, Reaching, Standing, Walking, Pulling, Lifting, Grasping, Feeling, Talking, Hearing, Repetitive motions, Exposure to dust, Exposure to noise, Exposure to temperature extremes, Possible equipment movement, Electrical shock exposure, Exposure to chemicals, Exposure to solvents, Fast paced work environment, Purchase merchandise, Purchase supplies, Order equipment repairs, Access confidential information, Pre employment drug screen
What They're Looking For.
Must Have
Ability to do arithmetic calculations, Ability to interview people, Ability to follow technical manuals
Nice to Have
Two years or more of similar or related work experience
What You'll Do.
efficient and friendly customer service
Supervise and coordinate employee activities
Maintain a positive atmosphere
Greet and speak to customers
Assist customers with product location
Secure products out of reach
Load or unload heavy items
Note and pass along customer suggestions
Answer the telephone promptly
Assign employees to duties
Formulate pricing philosophies
Ensure proper customer service
Address specific customer issues
Evaluate employee performance
Recommend personnel actions
Train safety procedures
Fill out customer accident forms
Work safely to prevent injuries
Fill out first report of injury
Compile managerial data
Store managerial data
Retrieve managerial data
Understand managerial data
Verify merchandise delivery
Ensure merchandise quality
Train workers in store policies
Train department procedures
Ensure employee compliance with policy
Ensure employee compliance with law
Ensure employee compliance with security
Ensure employee compliance with sales procedures
Ensure employee compliance with record keeping
Determine display locations
Ensure product quality for demands
Ensure product quantities for demands
Confer with employees
Assist in solving job performance problems
Explain store services
Generate additional business
Maintain adherence to department guidelines
Maintain adherence to company guidelines
Report to work on time
Determine employee motivational needs
Provide appropriate employee environment
Stay current with market trends
Stay current with competition information
Stay current with new products
Stay current with equipment information
Stay current with merchandising techniques
Provide continuous education for employees
Sell merchandise to employees
Sell merchandise to customers
Issue merchandise upon requisition
Handle cash registers
Recommend cost reduction programs
Review personnel records
Ensure record completeness
Ensure record accuracy
Ensure record timeliness
Recommend merchandise additions
Recommend merchandise deletions
Recommend shelf allocation of merchandise
Assist in other store areas
Perform other job related duties
Perform special projects
How You'll Work.
Team & Collaboration
Flexibility and teamwork; Employee relations; Coordinate activities of others
Communication Scope
Customer interactions; Telephone service; Employee training; Store services explanation
Full Job Description
Additional Considerations (if any): **-** **At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** **Job Title:** Service Manager **Department:** Grocery **FLSA** : Non-Exempt ** _General Function_** : Provides prompt, efficient and friendly customer service, and ensures that customer’s needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels. **_Core Competencies:_** * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism ** _Reporting Relations:_** Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce Positions that Report to you: All positions except those listed above or designated by the Store Director ** _Primary Duties and Responsibilities_** : * Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. * Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example. * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. * Makes an effort to learn customers’ names and to address them by name whenever possible. * Assists customers by: (examples include) * escorting them to the products they’re looking for * securing products that are out of reach * loading or unloading heavy items * making note of and passing along customer suggestions or requests * performing oth
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