Hy-Vee
ServiceManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Service Manager at Hy-Vee. Skills: Customer service, Employee supervision, Sales generation. Provide prompt, efficient and friendly customer service. Supervise and coordinate employee activities”
What You'll Achieve.
Enhance the shopping experience; Generate additional business
Industry & Context.
Solve practical problems
Medium physical work, Visual requirements, Physical activities, Repetitive motions, Dust, noise, temperature extremes, Equipment movement, Electrical shock, Chemicals and solvents exposure, Fast paced environment, Purchase merchandise and supplies, Order equipment repairs, Access confidential information, Pre employment drug screen
What They're Looking For.
Must Have
High School or equivalent experience
Nice to Have
Two years or more of similar or related work experience preferred
What You'll Do.
efficient and friendly customer service
Supervise and coordinate employee activities
Maintain a positive atmosphere of friendliness and fun
Greet and speak to customers
Assist customers with product location
Secure products out of reach
Load or unload heavy items
Note and pass along customer suggestions
Enhance the shopping experience
Answer the telephone promptly
Serve as a leader and role model
Maintain positive employee relations
and adjust work schedules
Assign employees to specific duties
Follow up on assigned duties
Perform work at all job levels
Formulate pricing philosophies
Ensure proper customer service
Address specific customer issues
Evaluate employee performance
Recommend personnel actions
Train and enforce safety procedures
Fill out customer accident forms
Work safely to prevent injuries
Fill out first report of injury
and understand managerial data
Verify delivery of merchandise
Ensure merchandise quality
Train workers in store policies
Train workers in department procedures
Train workers in job duties
Ensure employee compliance with policy/law
Ensure employee compliance with security procedures
Ensure employee compliance with sales procedures
Ensure employee compliance with record keeping procedures
Determine location of ad displays
Determine location of promotional displays
Ensure product quality for demands
Ensure product quantities for demands
Confer with employees to solve problems
Explain store services to customers
Generate additional business
Maintain adherence to personal hygiene guidelines
Maintain adherence to dress guidelines
Adhere to company policies
Adhere to store guidelines
Report to work when scheduled and on time
Determine motivational needs of employees
Provide appropriate employee environment
Stay current with market trends
Stay current with market information
Provide continuous education for employees
Sell merchandise to employees
Issue merchandise upon requisition
Handle cash registers
Recommend cost reduction programs
Review personnel records for completeness
Review personnel records for accuracy
Review personnel records for timeliness
Recommend merchandise additions
Recommend merchandise deletions
Recommend shelf allocation of merchandise
Assist in other areas of store
Perform other job related duties
Perform special projects
How You'll Work.
Team & Collaboration
Flexibility and teamwork
Communication Scope
Customer interaction; Telephone service
Full Job Description
Additional Considerations (if any): **-** **At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** **Job Title:** Service Manager **Department:** Grocery **FLSA** : Non-Exempt ** _General Function_** : Provides prompt, efficient and friendly customer service, and ensures that customer’s needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels. **_Core Competencies:_** * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism ** _Reporting Relations:_** Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce Positions that Report to you: All positions except those listed above or designated by the Store Director ** _Primary Duties and Responsibilities_** : * Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. * Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example. * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. * Makes an effort to learn customers’ names and to address them by name whenever possible. * Assists customers by: (examples include) * escorting them to the products they’re looking for * securing products that are out of reach * loading or unloading heavy items * making note of and passing along customer suggestions or requests * performing oth
Applying for this Service Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Hy-Vee?
Real rants from real employees. Read before you apply.