ServiceManager

Provides prompt, efficient and friendly customer service, Supervises and coordinates the activities of employees or performs the work of all job levels, Maintains a positive creates an atmosphere of friendliness and fun through flexibility and teamwork, Generates a friendly atmosphere by encouraging employees to greet and speak to providing prompt, courteous, and efficient service to customers and sets a good example, Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store, Smiles and greets customers in a friendly manner, Assists customers by escorting them to products, securing products, loading/unloading heavy items, making note of customer suggestions/requests, and performing other tasks to enhance the shopping experience, Answers the telephone promptly and provides friendly, helpful service, Performs as a leader and role model and maintains positive employee relations, Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner, Supervises and coordinates activities of employees in all areas of the store (in Department Managers absence) or performs the work necessary at all job levels, Formulates pricing philosophies or merchandise, following guidelines established by the Store Director, Ensures proper customer service throughout the store and addresses specific customer issues, Evaluates employee performance to recommend personnel actions such as promotion, transfer, or dismissal, Trains and enforces safety procedures, Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary, Compiles, stores, retrieves, and understands managerial data (i.

sales, inventory reports, ad and display projections/actuals, etc.), Orders merchandise, verifies delivery, ensures quality, compares record with merchandise ordered, and reports discrepancies, Trains workers in store policies, department procedures, and job duties, Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices, Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability, Confers with employees and assists in solving problems affecting job performance and of established policies and procedures, Explains store services to potential personal and business account customers to generate additional business, Maintains strict adherence to department and company guidelines related to personal hygiene and dress, Adheres to company policies and individual store guidelines, Reports to work when scheduled and on time, Determines the motivational needs of employees and provides the appropriate environment, Stays current with market trends and information (i.

; competition, new products, equipment, merchandising techniques), Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties, Sells merchandise to company employees, customers or issues merchandise upon requisition, Handles cash registers, Recommends cost reduction programs, Reviews personnel records to ensure completeness, accuracy, and timeliness, Recommends additions, deletions and shelf allocation of merchandise, Assists in other areas of store as needed, Performs other job related duties and special projects as required.