Hy-Vee
ServiceManager
“Service Manager at Hy-Vee. Skills: Customer service, Employee supervision, Merchandise management. Provide prompt, efficient and friendly customer service. Supervise and coordinate employee activities”
Industry & Context.
Solve practical problems
Night & Weekend Shifts Required, Medium physical work, Exerting up to 50 pounds of force occasionally, Exerting 20 pounds of force frequently, Exerting 10 pounds of force constantly, Climbing, Balancing, Stooping, Kneeling, Reaching, Standing, Walking, Pulling, Lifting, Grasping, Feeling, Talking, Hearing, Repetitive motions, Dust exposure, Noise exposure, Temperature extremes exposure, Equipment movement exposure, Electrical shock exposure, Chemicals and solvents exposure, Fast paced work environment
What They're Looking For.
Must Have
High School or equivalent experience
Nice to Have
Two years or more of similar or related work experience preferred
What You'll Do.
efficient and friendly customer service
Supervise and coordinate employee activities
Perform work of all job levels
Create an atmosphere of friendliness and fun
Encourage employees to greet and speak to customers
and efficient service
Set a good example for customer service
concern and patience in customer interactions
Treat customers as the most important people
Smile and greet customers in a friendly manner
Learn customer names and address them by name
Assist customers by escorting them to products
Secure products that are out of reach
Load or unload heavy items
Note and pass along customer suggestions or requests
Enhance the shopping experience
Answer the telephone promptly
helpful service to customers who call
Act as a leader and role model
Maintain positive employee relations
and adjust work schedules
Assign employees to specific duties
Follow up to ensure duties are completed
Supervise and coordinate activities of employees
Formulate pricing philosophies or merchandise
Ensure proper customer service throughout the store
Address specific customer issues
Evaluate employee performance
Recommend personnel actions
Train and enforce safety procedures
Provide a safe and healthy work environment
Fill out customer accident forms
Work safely to prevent on-the-job injuries
Fill out first report of injury
Assign light duty as necessary
and understand managerial data
Verify delivery of merchandise
Ensure merchandise quality
Compare record with merchandise ordered
Train workers in store policies
Train workers in department procedures
Train workers in job duties
Ensure compliance of employees with policy/law
Ensure compliance with security procedures
Ensure compliance with sales procedures
Ensure compliance with record keeping procedures
Determine location of ad and promotional displays
Ensure product quality and quantities
Meet customer and store demands
Meet profitability demands
Confer with employees to assist in solving problems
Explain store services to potential customers
Generate additional business for the store
Maintain strict adherence to hygiene and dress guidelines
Adhere to company policies
Adhere to individual store guidelines
Report to work when scheduled and on time
Determine motivational needs of employees
Provide appropriate environment for employees
Stay current with market trends and information
Sell merchandise to company employees
Handle cash registers
Recommend cost reduction programs
Review personnel records for completeness
Review personnel records for accuracy
Review personnel records for timeliness
Recommend additions of merchandise
Recommend deletions of merchandise
Recommend shelf allocation of merchandise
Assist in other areas of store as needed
Perform other job related duties and special projects
How You'll Work.
Team & Collaboration
Flexibility and teamwork
Communication Scope
Telephone service
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