ServiceManager

efficient and friendly customer service

Supervise and coordinate activities of employees

Perform work of all job levels

Maintain a positive atmosphere

Create an atmosphere of friendliness and fun

Greet and speak to customers

and efficient service

Set a good example for employees

Treat customers as most important

Smile and greet customers

Address customers by name

Assist customers with product location

Secure products out of reach

Load or unload heavy items

Note and pass along customer suggestions

Enhance the shopping experience

Answer the telephone promptly

helpful service to callers

Perform as a role model

Maintain positive employee relations

Prepare work schedules

Adjust work schedules

Assign employees to duties

Ensure duties are completed

Ensure duties are completed in a timely manner

Formulate pricing philosophies

Follow pricing guidelines

Ensure proper customer service

Address specific customer issues

Evaluate employee performance

Recommend personnel actions

Recommend employee promotion

Recommend employee transfer

Recommend employee dismissal

Train employees on safety procedures

Enforce safety procedures

Provide a safe work environment

Provide a healthy work environment

Fill out customer accident forms

Work safely to prevent injuries

Fill out first report of injury

Compile managerial data

Store managerial data

Retrieve managerial data

Understand managerial data

Verify merchandise delivery

Ensure merchandise quality

Compare records with merchandise ordered

Train workers in store policies

Train workers in department procedures

Train workers in job duties

Ensure employee compliance with policy

Ensure employee compliance with law

Ensure employee compliance with security procedures

Ensure employee compliance with sales procedures

Ensure employee compliance with record keeping procedures

Determine ad display locations

Determine promotional display locations

Ensure product quality for displays

Ensure product quantities for displays

Meet customer demands

Meet profitability demands

Confer with employees

Assist in solving job performance problems

Assist in solving policy problems

Explain store services

Generate additional business

Understand store accounting basics

Maintain adherence to department guidelines

Maintain adherence to company guidelines

Maintain personal hygiene

Report to work when scheduled

Report to work on time

Determine employee motivational needs

Provide appropriate employee environment

Stay current with market trends

Stay current with market information

Provide continuous education for employees

Sell merchandise to employees

Sell merchandise to customers

Issue merchandise upon requisition

Handle cash registers

Recommend cost reduction programs

Review personnel records

Ensure record completeness

Ensure record accuracy

Ensure record timeliness

Understand payroll system basics

Recommend merchandise additions

Recommend merchandise deletions

Recommend shelf allocation of merchandise

Assist in other store areas

Perform other job related duties

Perform special projects