Hy-Vee
ServiceManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Service Manager at Hy-Vee. Skills: Customer service, Employee supervision, Merchandise management. Provide prompt, efficient and friendly customer service. Ensure customer needs are met”
What You'll Achieve.
Enhance the shopping experience; Generate additional business for the store; Meet customer and store demands; Meet profitability demands
Industry & Context.
Solve practical problems; Assist in solving problems
Must be 18+, Medium physical work, Exerting up to 50 pounds, Exerting 20 pounds frequently, Exerting 10 pounds constantly, Move objects, Vision requirements, Depth perception, Color vision, Field of vision, Climbing, Balancing, Stooping, Kneeling, Reaching, Standing, Walking, Pulling, Lifting, Grasping, Feeling, Talking, Hearing, Repetitive motions, Dust exposure, Noise exposure, Temperature extremes, Equipment movement exposure, Electrical shock exposure, Chemical exposure, Solvent exposure, Fast paced environment, Pre employment drug screen
What They're Looking For.
Must Have
Must be 18+
Nice to Have
Two years or more of similar or related work experience preferred
What You'll Do.
efficient and friendly customer service
Ensure customer needs are met
Supervise and coordinate employee activities
Perform work of all job levels
Maintain a positive atmosphere of friendliness and fun
Encourage employees to greet and speak to customers
and efficient service
Set a good example for customer service
concern and patience in customer interactions
Treat customers as the most important people
Smile and greet customers in a friendly manner
Learn customer names and address them by name
Assist customers by escorting them to products
Secure products that are out of reach
Load or unload heavy items
Note and pass along customer suggestions or requests
Enhance the shopping experience
Answer the telephone promptly
helpful service to calling customers
Perform as a leader and role model
Maintain positive employee relations
and adjust work schedules
Assign employees to specific duties
Follow up to ensure duties are completed
Supervise and coordinate employee activities in all areas
Formulate pricing philosophies for merchandise
Ensure proper customer service throughout the store
Address specific customer issues
Evaluate employee performance
Recommend personnel actions
Train and enforce safety procedures
Provide a safe and healthy work environment
Fill out customer accident forms
Work safely to prevent on-the-job injuries
Fill out first report of injury
Assign light duty as necessary
and understand managerial data
Verify delivery of merchandise
Ensure merchandise quality
Compare record with merchandise ordered
Train workers in store policies
Train workers in department procedures
Train workers in job duties
Ensure employee compliance with policy/law
Ensure employee compliance with security procedures
Ensure employee compliance with sales procedures
Ensure employee compliance with record keeping procedures
Determine location of ad and promotional displays
Ensure product quality and quantities
Meet customer and store demands
Meet profitability demands
Confer with employees to assist in solving problems
Solve problems affecting job performance
Solve problems affecting established policies and procedures
Explain store services to potential customers
Generate additional business for the store
Understand the basics of store accounting
Maintain strict adherence to department guidelines
Maintain strict adherence to company guidelines
Maintain personal hygiene
Adhere to company policies
Adhere to individual store guidelines
Report to work when scheduled and on time
Determine motivational needs of employees
Provide appropriate employee environment
Stay current with market trends and information
Provide continuous education for existing employees
Sell merchandise to company employees
Sell merchandise to customers
Issue merchandise upon requisition
Handle cash registers
Recommend cost reduction programs
Review personnel records for completeness
Review personnel records for accuracy
Review personnel records for timeliness
Understand the basics of the payroll system
Recommend additions to merchandise
Recommend deletions to merchandise
Recommend shelf allocation of merchandise
Assist in other areas of store as needed
Perform other job related duties
Perform special projects as required
How You'll Work.
Team & Collaboration
Flexibility and teamwork; Employee relations; Employee performance evaluation; Employee training
Communication Scope
Customer interactions; Telephone service; Employee communication
Full Job Description
Additional Considerations (if any): Must be 18+ **-** **At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** **Job Title:** Service Manager **Department:** Grocery **FLSA** : Non-Exempt ** _General Function_** : Provides prompt, efficient and friendly customer service, and ensures that customer’s needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels. **_Core Competencies:_** * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism ** _Reporting Relations:_** Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce Positions that Report to you: All positions except those listed above or designated by the Store Director ** _Primary Duties and Responsibilities_** : * Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. * Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example. * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. * Makes an effort to learn customers’ names and to address them by name whenever possible. * Assists customers by: (examples include) * escorting them to the products they’re looking for * securing products that are out of reach * loading or unloading heavy items * making note of and passing along customer suggestions or requests * pe
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