Hy-Vee
Grocery
ServiceManager
“Service Manager at Hy-Vee. Skills: Customer service, Employee supervision, Merchandise management. Provide prompt, efficient, friendly customer service. Supervise and coordinate employee activities”
What You'll Achieve.
Ensures that customer’s needs are met; Enhance the shopping experience; Generate additional business for the store; Ensure quality and quantities to meet customer and store demands and profitability
Industry & Context.
Solve practical variety of variables with limited interpret instructions; Assist in solving problems affecting job performance
Night & Weekend Shifts Required, Medium physical work: exerting up to 50 pounds of force occasionally, Visual requirements include vision from less than 20 inches to more than 20 feet, Depth perception, color vision, and field of vision, Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions, Exposed to dust, noise, and temperature extremes, Possible equipment movement electrical shock, Exposure to chemicals and solvents, Fast paced work environment, Pre employment drug screen
What They're Looking For.
Must Have
Ability to solve practical variety of variables with limited interpret instructions, Ability to do arithmetic calculations involving fractions, decimals, and percentages, Possess the ability to interview to obtain basic guide people to provide basic follow technical manuals and have increased contact with people
Nice to Have
Two years or more of similar or related work experience preferred
What You'll Do.
friendly customer service
Supervise and coordinate employee activities
Maintain a positive atmosphere
Greet and speak to customers
Assist customers with product location and needs
Answer telephone promptly
Act as a leader and role model
Plan and adjust work schedules
Assign employees to duties
Formulate pricing philosophies
Ensure proper customer service
Address customer issues
Evaluate employee performance
Train and enforce safety procedures
Work safely to prevent injuries
Verify merchandise delivery
Train workers in store policies
Ensure compliance with policies
Determine display locations
Assist in solving employee problems
Explain store services
Understand store accounting basics
Maintain hygiene and dress guidelines
Adhere to company policies
Report to work on time
How You'll Work.
Team & Collaboration
Work with employees to create a friendly atmosphere; Confers with employees and assists in solving problems; Daily contact with customers, employees, suppliers/vendors
Communication Scope
Friendly service; Caring, concern, and patience in customer interactions; Address customers by name; Friendly manner; Helpful service
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