Hy-Vee
Grocery
ServiceManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Manager at Hy-Vee. Skills: Customer service, Employee supervision, Merchandise management. Provide prompt, efficient, friendly customer service. Supervise and coordinate employee activities”
What You'll Achieve.
Ensures that customer’s needs are met; Enhance the shopping experience; Generate additional business for the store; Ensure quality and quantities to meet customer and store demands and profitability
Industry & Context.
Solve practical variety of variables with limited interpret instructions; Assist in solving problems affecting job performance
Night & Weekend Shifts Required, Medium physical work: exerting up to 50 pounds of force occasionally, Visual requirements include vision from less than 20 inches to more than 20 feet, Depth perception, color vision, and field of vision, Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions, Exposed to dust, noise, and temperature extremes, Possible equipment movement electrical shock, Exposure to chemicals and solvents, Fast paced work environment, Pre employment drug screen
What They're Looking For.
Must Have
Ability to solve practical variety of variables with limited interpret instructions, Ability to do arithmetic calculations involving fractions, decimals, and percentages, Possess the ability to interview to obtain basic guide people to provide basic follow technical manuals and have increased contact with people
Nice to Have
Two years or more of similar or related work experience preferred
What You'll Do.
friendly customer service
Supervise and coordinate employee activities
Maintain a positive atmosphere
Greet and speak to customers
Assist customers with product location and needs
Answer telephone promptly
Act as a leader and role model
Plan and adjust work schedules
Assign employees to duties
Formulate pricing philosophies
Ensure proper customer service
Address customer issues
Evaluate employee performance
Train and enforce safety procedures
Work safely to prevent injuries
Verify merchandise delivery
Train workers in store policies
Ensure compliance with policies
Determine display locations
Assist in solving employee problems
Explain store services
Understand store accounting basics
Maintain hygiene and dress guidelines
Adhere to company policies
Report to work on time
How You'll Work.
Team & Collaboration
Work with employees to create a friendly atmosphere; Confers with employees and assists in solving problems; Daily contact with customers, employees, suppliers/vendors
Communication Scope
Friendly service; Caring, concern, and patience in customer interactions; Address customers by name; Friendly manner; Helpful service
Full Job Description
Additional Considerations (if any): Night & Weekend Shifts Required **-** **At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** **Job Title:** Service Manager **Department:** Grocery **FLSA** : Non-Exempt ** _General Function_** : Provides prompt, efficient and friendly customer service, and ensures that customer’s needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels. **_Core Competencies:_** * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism ** _Reporting Relations:_** Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce Positions that Report to you: All positions except those listed above or designated by the Store Director ** _Primary Duties and Responsibilities_** : * Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. * Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example. * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. * Makes an effort to learn customers’ names and to address them by name whenever possible. * Assists customers by: (examples include) * escorting them to the products they’re looking for * securing products that are out of reach * loading or unloading heavy items * making note of and passing along customer suggesti
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