Highbridge Human Capital
equipment and service
ServiceManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Service Manager at Highbridge Human Capital. Skills: field service operations, maintenance operations, technician management, customer service, technical troubleshooting, resource management, safety leadership. Oversee and coordinate daily field service operations, including equipment repair, maintenance, troubleshooting, and commissioning.. Lead, supervise, and mentor service technicians, including onboarding and training, while ensuring work is completed safely, efficiently, and to quality sta”
What You'll Achieve.
performance, coordination, and delivery of all field service and maintenance operations; service execution; technician performance; customer satisfaction; service-related revenue streams; service work is completed safely, efficiently, and to specification; reliability; performance; safety; uptime; positive customer relationships; work is completed safely, efficiently, and to quality standards; meet customer needs and operational demands; service work meets operational, safety, and manufacturer specifications; improve service efficiency, safety, and customer experience; Track service metrics, including uptime, response time, and job completion rates.
Industry & Context.
diagnostic problem-solving skills; technical troubleshooting
Travel: As required to support field operations, with mileage reimbursed., Valid Class 5 Driver’s License or higher., Work in heavy industrial environments., Work in remote and high-risk locations.
What They're Looking For.
Must Have
Journeyperson certification, heavy equipment technician certification, or equivalent experience in heavy equipment repair, mechanical trades, or industrial maintenance., Valid Class 5 Driver’s License or higher., First Aid certification, WHMIS training, and confined space training., 5+ years of experience in field service or heavy equipment environments, with demonstrated leadership experience., Proven experience troubleshooting and repairing industrial or crushing equipment, with mechanical and diagnostic problem-solving skills., Hands-on leadership experience managing technicians, coordinating daily work, setting priorities, and supporting safe, high-quality service delivery in a field service environment., Ability to read and interpret technical manuals, schematics, and engineering drawings., Solid understanding of OH&S regulations and industrial safety practices., High attention to detail and commitment to quality service delivery., Ability to manage multiple service calls, priorities, and customer demands., Clear, direct communication skills with customers, technicians, and leadership., sense of ownership over service performance, safety, and outcomes.
Nice to Have
Equipment-specific certifications, such as crushing equipment or hydraulics, are considered an asset.
What You'll Do.
Oversee and coordinate daily field service operations
including equipment repair
and mentor service technicians
including onboarding and training
while ensuring work is completed safely
and to quality standards.
and prioritize service calls to meet customer needs and operational demands.
Act as the primary escalation point for technical and operational service issues.
Serve as the primary point of contact for customers regarding service-related matters.
Build and maintain client relationships through responsive communication and reliable service delivery.
Provide technical guidance and support to customers in the field.
Address customer concerns
and collaborate with Sales and Parts teams to support ongoing customer needs.
Support field diagnostics
and repair of crushing equipment and industrial machinery.
Provide technical oversight to ensure service work meets operational
and manufacturer specifications.
Review service reports
identify recurring issues
and implement corrective actions.
Assist with complex repairs or critical service interventions and maintain continuity between field and shop operations.
Develop and manage service schedules
technician deployment
and travel logistics.
Ensure proper allocation of tools
and parts for all service jobs.
Coordinate preventative maintenance programs and service contracts.
Monitor service backlog and adjust resources as demand changes.
and service performance tracking.
Serve as the primary safety leader for service operations
ensuring compliance with WorkSafeBC regulations and company OH&S policies.
Ensure safe work procedures are followed in field environments
including remote and high-risk locations.
Conduct hazard assessments
and incident investigations.
Ensure proper use and maintenance of PPE
and service vehicles while promoting a safety culture.
Ensure all service work is properly documented
including service reports
and maintenance records.
Maintain quality control standards across all field service activities.
Track service metrics
and job completion rates.
Identify opportunities to improve service efficiency
and customer experience.
Participate in continuous improvement initiatives and operational planning.
How You'll Work.
Team & Collaboration
cross-functional coordination; vendor/stakeholder management; collaborate with Sales and Parts teams
Communication Scope
Clear, direct communication skills with customers, technicians, and leadership.
Process & Methodology
process management, resource planning, scheduling, prioritization
Full Job Description
Our client is a Western Canada-based equipment and service company supporting aggregate, mining and infrastructure producers. The team brings decades of hands-on field experience and a practical understanding of quality, efficiency and uptime, which shapes a service model focused on reliability, performance, and safety. _**JOB SUMMARY:**_ Reporting to the VP Sales, the Service Manager is responsible for the performance, coordination, and delivery of all field service and maintenance operations. Based in Penticton, BC, this role is accountable for service execution, technician performance, customer satisfaction, and service-related revenue streams. The Service Manager is a hands-on leader who coordinates field crews, manages service schedules, supports technical troubleshooting, and ensures service work is completed safely, efficiently, and to specification. This role requires strong technical expertise, practical leadership capability, and a clear commitment to safety, uptime, and positive customer relationships in a heavy industrial environment. _**A DAY IN THE LIFE – ROLES & RESPONSIBILITIES:**_ **Service Operations & Leadership** * Oversee and coordinate daily field service operations, including equipment repair, maintenance, troubleshooting, and commissioning. * Lead, supervise, and mentor service technicians, including onboarding and training, while ensuring work is completed safely, efficiently, and to quality standards. * Assign work, manage scheduling, and prioritize service calls to meet customer needs and operational demands. * Act as the primary escalation point for technical and operational service issues. **Customer Service & Relationship Management** * Serve as the primary point of contact for customers regarding service-related matters. * Build and maintain strong client relationships through responsive communication and reliable service delivery. * Provide technical guidance and support to customers in the field. * Address customer concerns, resolve
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