Greenway
ServiceManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Service Manager at Greenway. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, customer experience, revenue management, expense management, profitability management, scheduling, staffing, employee development, performance reviews, problem solving, conflict resolution. Communicates, enforces, and monitors service department processes to ensure customer satisfaction. Responsible for driving reve”
What You'll Achieve.
ensure customer satisfaction; driving revenue; managing expenses; generating profitability which meets or exceeds budget for the Service Department; Creates annual location service department goals and budget, in alignment with the organization’s financial and operational objectives; ensure units are received, setup/repaired, and delivered in a timely and efficient manner; ensure all tasks are completed as efficiently as possible in order to provide a positive customer experience.
Industry & Context.
Display problem solving skills with emotional customers, conflict resolution and being able to compromise; Display problem solving skills such as emotional customers, conflict resolution and being able to compromise
Operates and maintains vehicles, tools and equipment required to perform job responsibilities, Maintains a clean work area and performs work in a neat and orderly fashion, Ensures all Department Employees Follow all safety rules and regulations in performing work assignments, Completes all routine inspection and safety protocols for the department, Actively Participates in Location Safety Meetings and assists in all safety related tasks, Responsible for maintaining operational safety, security, and appearance of company assets, building, and grounds
What They're Looking For.
Must Have
3+ years of experience working in a service, demonstrated experience consistently meeting performance metrics, Basic Mechanical Knowledge, Experience operating vehicles, tools, and equipment for diagnostic purposes, Experience with basic computer experience using Service ADVISOR™ or other computer based diagnostic repair tools, Experience leading, communicating, and working cooperatively in a team environment, Display problem solving skills such as emotional customers, conflict resolution and being able to compromise, Experience analyzing and interpreting internal and financial reports
Nice to Have
Experience with basic computer experience using Service ADVISOR™ or other computer based diagnostic repair tools
What You'll Do.
and monitors service department processes to ensure customer satisfaction
Responsible for driving revenue
and generating profitability which meets or exceeds budget for the Service Department
Creates annual location service department goals and budget
in alignment with the organization’s financial and operational objectives
Executes service department marketing plan with the direction from VP of Service Operations and Marketing manager
Ensures that all service warranty and Product Improvement Program claims are processed within the required timeframe to the central warranty processor
Schedules and assigns jobs and work areas to employees in the service department according to their skills and knowledge
Coordinates Logistics to and from all customers as well as internally and from suppliers to ensure units are received
and delivered in a timely and efficient manner
Reviews work orders for completeness and accuracy prior to customer billing
Coordinates customer on farm visits with Location manager
Communicates daily with Location Manager
and other locations to ensure all tasks are completed as efficiently as possible in order to provide a positive customer experience.
staffing and employee development activities for employees reporting to this position
Completes Performance Reviews with all subordinates at least annually to discuss Performance and Improvement needed.
Ensures all company objectives and policies are communicated and implemented within the department
Assists with the development and training plans of service personnel and completes performance reviews of service staff along with location manager
Display problem solving skills with emotional customers
conflict resolution and being able to compromise
Operates and maintains vehicles
tools and equipment required to perform job responsibilities
Maintains a clean work area and performs work in a neat and orderly fashion
Ensures all Department Employees Follow all safety rules and regulations in performing work assignments
Completes all routine inspection and safety protocols for the department
Actively Participates in Location Safety Meetings and assists in all safety related tasks
Maintains knowledge of John Deere and competitive products
Responsible for maintaining operational safety
and appearance of company assets
Performs morning Pre-Shift Meetings with Department employees & covers all Safety related topics
How You'll Work.
Team & Collaboration
cross-functional coordination; working cooperatively in a team environment; Communicates daily with Location Manager, other departments, and other locations to ensure all tasks are completed as efficiently as possible in order to provide a positive customer experience.
Communication Scope
Communicates, enforces, and monitors service department processes; Communicates daily with Location Manager, other departments, and other locations; Ensures all company objectives and policies are communicated and implemented within the department; Assists with the development and training plans of service personnel; Performs morning Pre-Shift Meetings with Department employees & covers all Safety related topics
Full Job Description
Join the Greenway team and join a work environment that encourages growth, offers educational opportunities and competitive benefits. We are a team of hardworking individuals who have a common goal of serving exceptional customer experience while creating an enjoyable work environment. **Job Description** ** _Responsibilities_** * Communicates, enforces, and monitors service department processes to ensure customer satisfaction * Responsible for driving revenue, managing expenses, and generating profitability which meets or exceeds budget for the Service Department * Creates annual location service department goals and budget, in alignment with the organization’s financial and operational objectives * Executes service department marketing plan with the direction from VP of Service Operations and Marketing manager * Ensures that all service warranty and Product Improvement Program claims are processed within the required timeframe to the central warranty processor * Schedules and assigns jobs and work areas to employees in the service department according to their skills and knowledge * Coordinates Logistics to and from all customers as well as internally and from suppliers to ensure units are received, setup/repaired, and delivered in a timely and efficient manner * Reviews work orders for completeness and accuracy prior to customer billing * Coordinates customer on farm visits with Location manager * Communicates daily with Location Manager, other departments, and other locations to ensure all tasks are completed as efficiently as possible in order to provide a positive customer experience. * Manages recruiting, staffing and employee development activities for employees reporting to this position * Completes Performance Reviews with all subordinates at least annually to discuss Performance and Improvement needed. * Ensures all company objectives and policies are communicated and implemented within the department * Assists with the development and training plans of s
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