EquipmentShare
ServiceManager
“Service Manager at EquipmentShare. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, Heavy Equipment Maintenance, scheduling repairs, customer service, employee training and development, maintaining a safe work environment, diagnostic tools. leading a team of Heavy Equipment Maintenance Technicians (Mechanics). create, assign, and monitor work orders”
What You'll Achieve.
ensure that our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare; help improve their business
Industry & Context.
problem solving skills; diagnose issues faster by pulling data from hundreds of makes and models; determine the root cause and corrective action for each issue quickly
subject to on-call scheduling with additional compensation provided, Must be able to move, stand, stoop and bend freely, Must be able to lift up to 50 pounds at times, safety sensitive position, passing a 10 panel drug screen, passing a background check
What They're Looking For.
Must Have
Industry knowledge (this can be in the rental industry or a related construction field), innovative and dependable, interpersonal and problem solving skills, Adaptable to the fast pace of a growing company and be able to quickly educate themselves about and stay up-to-date on the latest EquipmentShare products and services, Competitive, but thrive in a team oriented environment, Superior customer service, teamwork and verbal/written communication skills, Experience in field service, maintenance and repair, Valid driver's license with acceptable driving record, Must be at least 21 years old to operate company vehicle, Must be able to move, stand, stoop and bend freely, Must be able to lift up to 50 pounds at times, This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen
Nice to Have
Trade school certificate, experience and/or a background in the construction industry
What You'll Do.
leading a team of Heavy Equipment Maintenance Technicians (Mechanics)
and monitor work orders
track machine service intervals
diagnose issues faster by pulling data from hundreds of makes and models
determine the root cause and corrective action for each issue quickly
Coordination and supervision of quality performance of our equipment mechanics and service personnel
Scheduling repairs for customer and company owned rental equipment
Maintain and nurture existing customer relationships to ensure that our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare and are being kept up-to-date about new or additional ways in which EquipmentShare can help improve their business
Promptly respond to and resolve customer inquiries
complaints or other communications
Employee training and development
maintaining a safe work environment
How You'll Work.
Team & Collaboration
cross-functional coordination; teamwork
Communication Scope
verbal/written communication skills
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