ServiceManager

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment. Role Overview As the Service Manager, you are responsible for leading the maintenance team and ensuring the physical integrity, safety, and overall functionality of a multimillion‑dollar multifamily community. You oversee all maintenance operations, guide preventative programs, manage workflow and staffing, and ensure timely, high‑quality service that supports resident satisfaction and asset preservation. This role combines strong technical expertise with leadership, organization, and exceptional customer service. Maintenance Leadership Multifamily experience preferred. High school diploma or equivalent required; technical training or college coursework preferred. Leadership skills with the ability to train, mentor, and manage a maintenance team. Universal EPA and CPO certifications are required. Valid Class E driver’s license. Knowledge of applicable laws and regulations including EPA, OSHA, ADA, and Fair Housing. Ability to read and interpret maintenance instructions, technical manuals, and equipment documentation. Strong customer‑service and communication skills. Ability to work evenings, weekends, and participate in on‑call rotations as needed. Physical ability to perform maintenance tasks including lifting, climbing, and working indoors/outdoors. About Cortland Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach