Carvana
ServiceManager
“Service Manager at Carvana. Skills: Service operations, Facilities management, Continuous improvement. Lead dealership service operations. Achieve revenue targets”
What You'll Achieve.
Achieve revenue targets; Achieve gross profit targets; Achieve customer satisfaction targets; Maximize shop throughput; Maximize parts department throughput; Maximize claim recovery; Improve customer experience; Improve speed of service; Improve first-time fix rate; Drive accountability; Drive growth; Achieve measurable results
Industry & Context.
Analysis; Decision making
Work in heat/cold, Work in wet/humid conditions, Work in dry/arid conditions, Use personal protective equipment, Work overtime, Work weekends, Frequent standing, Frequent sitting, Lift up to 40 pounds, Walk up to three miles
What They're Looking For.
Must Have
5 years of management experience, Valid driver's license, Clean driving record, Proven track record of leading and developing associates, Ability to obtain project deliverables and company metrics, Proficient computer skills, Read, write, speak and understand English, At least 18 years of age, No more than two moving violations or DUI’s in the last three years
Nice to Have
Knowledge of lean manufacturing, Understanding of Toyota Production System problem solving model
What You'll Do.
Lead dealership service operations
Achieve revenue targets
Achieve gross profit targets
Achieve customer satisfaction targets
Oversee performance reviews
Implement action plans
Drive execution of operating standards
Maximize shop throughput
Maximize parts department throughput
Monitor warranty processes
Maximize claim recovery
Improve customer experience
Improve speed of service
Improve first-time fix rate
Maintain dealership facilities
Maintain candidate bench
Oversee training programs
Oversee certification programs
Oversee career progression programs
Deliver competency-based feedback
Deliver performance reviews
Mentor service associates
Strengthen leadership capabilities
Strengthen functional expertise
Strengthen operational execution
Foster teamwork culture
Foster engagement culture
Foster continuous improvement culture
Identify improvement opportunities
Prioritize improvement opportunities
Lead Lean initiatives
Sponsor Lean initiatives
Lead Kaizen initiatives
Sponsor Kaizen initiatives
Enhance customer experience
Hold teams accountable for results
How You'll Work.
Team & Collaboration
Work with Parts Manager; Work with teams
Communication Scope
Oral communication; Written communication
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