BW Converting
manufacturing
ServiceManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Service Manager at BW Converting. Skills: project management, vendor management, operational metrics. Plan, organize, and coordinate field service projects. Manage financial aspects of service projects”
What You'll Achieve.
Drives Results
Industry & Context.
Demonstrated problem solving and decision-making skills; Decision Quality
Ability to travel as required, Lift, move or otherwise transfer items up to 30 lbs. occasionally, Occasional exposure to typical machine shop physical hazards, Travel by air or car occasionally
What They're Looking For.
Must Have
5 years of experience in capital equipment manufacturing, sales, or engineering, Demonstrated project management experience, Demonstrated problem solving and decision-making skills, Proficient in Microsoft Office, Ability to travel as required
Nice to Have
Associate's or Bachelor's Degree, Working knowledge of XA, Infor CRM/CPQ, Bi-lingual skills
What You'll Do.
and coordinate field service projects
Manage financial aspects of service projects
Define scope of work for service estimates
and direct contractors
Support service technicians and engineers
Approve service labor hours and expenses
Resolve open field issues
Lead Integrated Planning Sessions
Monitor effectiveness of service provided
Ensure safety rules and policies are followed
Promote continuous improvement
Assist in interviewing and selecting team members
How You'll Work.
Team & Collaboration
Act as key communication link between customer service, engineering, and other departments; Collaborates with others to meet shared objectives
Communication Scope
Communicates Effectively
Process & Methodology
Demonstrated project management experience, Plan, organize, and coordinate large or complex field service projects, Manage the financial aspects of service projects from quotation through invoicing, Prepare, schedule, and lead Integrated Planning Sessions (IPS), Facilitate start-ups for new equipment and MODs, Perform onsite project management
Full Job Description
**About Us:** BW Converting is a strategic alliance of resources and services that bring together several Barry-Wehmiller companies — Paper Converting Machine Company (PCMC), Winkler + Dünnebier (W+D), STAX Technologies, Hudson-Sharp, Baldwin Technologies and Northern Engraving and Machine. These industry leaders offer trusted brands and innovative technologies in the design, manufacture, and service of high-performance converting and packaging machinery for the tissue, nonwovens, hygiene, bag-converting, mailing, and printing industries. Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world. **Job Description:** The Service Manager position provides dedicated account(s) responsibility for the planning, organizing and coordination of large or complex field service projects frequently exceeding $200k. **ESSENTIAL FUNCTIONS:** * Plan, organize, and coordinate all aspects of large or complex field service projects for new equipment, MODs, scheduled maintenance, emergency services, contracts, and training initiatives. * Manage the financial aspects of service projects from quotation through invoicing, including resolution of discrepancies, and following up on past due invoices and back charges. * Understand and define the scope of work to accurately prepare service estimates. Communicate scope of work to assigned technical resources. * Act as point person for selecting, negotiating, and directing the work of contractors. Define roles and responsibilities, scope, onsite audits, and facilitate the onsite project management of large complex startups. * Support service technicians and en
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