Bridgestone Retail Operations
Automotive Retail
ServiceManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Service Manager at Bridgestone Retail Operations. Skills: Automobile service operations, People management, Customer service, Sales. Manage automotive service functions. Oversee continuous flow production”
What You'll Achieve.
Increase capacity utilization; Minimize outside purchases; Eliminate documentation errors; Eliminate missed add on sales; Meet or exceed customer expectations
Industry & Context.
Problem solving; Diagnostics
Must be able to drive vehicles
What They're Looking For.
Must Have
High School Diploma or equivalent, 5 years automotive technical experience, 2 years engine performance experience, Valid automobile driver's license, Completed all required BSRO store education courses, ASE Certified in A4, A5, A6, A7, A8, Ability to recruit and select technicians
Nice to Have
Problem solving customer complaints, Capacity to lead and coach others, Teammate and customer communication skills
What You'll Do.
Manage automotive service functions
Oversee continuous flow production
Implement Integrated Store Operating System
Manage parts inventory
Minimize outside purchases
Manage return of unused parts
Review shop area for safety compliance
Ensure control of store assets
Maintain performance standards
Hold teammates accountable
Assist technicians in diagnostics
Review service tickets
Prioritize service tickets
Coach associates on technical skills
Coach associates on sales skills
Review service quality
Eliminate documentation errors
Eliminate missed add on sales
Hire service department associates
Interview prospective employees
Supervise technicians and service personnel
Plan and schedule duties
Assign special work duties
Ensure optimum staffing levels
Create motivated team environment
Organize teammate areas
Leverage BSRO education opportunities
Assist in certification attainment
Communicate career progression opportunities
Conduct employee performance appraisals
Conduct group meetings
Handle customer sales
Handle customer service
Handle customer complaints
Handle customer adjustments
Handle customers to conclusion
Handle customer complaints
Handle tire adjustments
Develop customer loyalty
Develop customer retention
Grow profit through recommendations
Keep current on promotions
Meet customer service expectations
Assist BOSS on repair estimates
Promote customer use of CFNA Credit Card
Perform asset protection
How You'll Work.
Team & Collaboration
Cross-functional teams; Store Manager assistance
Communication Scope
Customer communication; Teammate communication
Full Job Description
# _**Company Overview**_ Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. # **_Job Category_** Retail # _**Position Summary**_ Manage all vehicle services, equipment, service associates and service instruction to increase capacity utilization through efficient/effective processing of tire and service demand. ___ **Bridgestone is committed to fair and lawful compensation practices. All employees receive pay that meets or exceeds the applicable minimum wage requirements.** ___ # _**Responsibilities**_ The responsibilities and duties of this role include, but are not limited to: _Manages Overall Automobile Service Operations (~30% of time)_ * Manages all automo
Applying for this Service Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Bridgestone Retail Operations?
Real rants from real employees. Read before you apply.