Bridgestone Retail Operations
Retail
ServiceManager
“Service Manager at Bridgestone Retail Operations. Skills: Customer service, Team leadership, Automotive repair. Assign and schedule work duties. Serve automotive service needs”
What You'll Achieve.
Ensure high teammate retention; Maintain compliance with quality standards; Ensure exceptional customer satisfaction and retention; Optimize revenue generation
Industry & Context.
Problem solving - customer complaints
Must have valid automotive driver's license at all times in order to test drive customer's vehicles
What They're Looking For.
Must Have
High School Diploma or equivalent, 4 years of auto service technical experience, 1 year of service manager or service writer experience, Problem solving - customer complaints, Aptitude to manage inventory, scheduling, equipment maintenance, etc., Capacity to lead and coach others, Teammate and customer/communication skills, Ability to recruit and select technicians successfully according to store requirements, Willingness to continue education and remain current in automotive repair issues, Must have valid automotive driver's license at all times in order to test drive customer's vehicles
Nice to Have
2 year degree or equivalent
What You'll Do.
Assign and schedule work duties
Serve automotive service needs
Oversee hiring and training
Ensure high teammate retention
Maintain compliance with quality standards
Ensure customer satisfaction and retention
Manage customer interactions
Develop understanding of business operations
Drive sales through customer interactions
Provide insights to facilitate sales
How You'll Work.
Communication Scope
Customer/communication skills
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