Bridgestone Retail Operations
Automotive
ServiceManager
“Service Manager at Bridgestone Retail Operations. Skills: Customer service, Team leadership, Automotive repair, Sales generation. Assign and schedule work duties. Serve automotive service needs”
What You'll Achieve.
High teammate retention; Exceptional customer satisfaction and retention; Seamless store operations; Optimizing revenue generation
Industry & Context.
Customer complaints
Valid automotive driver's license
What They're Looking For.
Must Have
4 years of auto service technical experience, 1 year of service manager or service writer experience, Problem solving - customer complaints, Aptitude to manage inventory, scheduling, equipment maintenance, etc., Capacity to lead and coach others, Teammate and customer/communication skills, Ability to recruit and select technicians successfully according to store requirements, Willingness to continue education and remain current in automotive repair issues, Must have valid automotive driver's license at all times in order to test drive customer's vehicles
Nice to Have
2 year degree or equivalent
What You'll Do.
Assign and schedule work duties
Serve automotive service needs
Oversee hiring and training
Ensure high teammate retention
Maintain compliance with quality standards
Ensure exceptional customer satisfaction
Manage customer interactions
Develop understanding of business operations
Drive sales through customer interactions
Provide insights to facilitate sales
How You'll Work.
Team & Collaboration
Liaison between technicians and customers; Work with product team
Communication Scope
Customer communication; Interpersonal skills
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