Bridgestone Retail Operations

Automotive Retail

ServiceManager

$0–0k Pearl Kai, Hawaii, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Service Manager at Bridgestone Retail Operations. Skills: Customer satisfaction, Revenue generation, Team leadership. Assign work duties to staff. Schedule work duties for staff”

What You'll Achieve.

Enhance efficiency; Ensure seamless store operations; Optimize revenue generation

Industry & Context.

Automotive Retail
Problems you'll solve

Customer complaints

Eligibility Requirements

Test drive customer vehicles

What They're Looking For.

Must Have

High School Diploma or equivalent, 4 years auto service technical experience, 1 year service manager experience, 1 year service writer experience, Valid automotive driver's license

Nice to Have

2 year degree or equivalent

What You'll Do.

Assign work duties to staff

Schedule work duties for staff

Serve automotive service needs

Oversee hiring of team

Oversee training of team

Ensure high teammate retention

Maintain compliance with quality standards

Ensure customer satisfaction

Ensure customer retention

Manage customer interactions

Communicate proactively with customers

Resolve customer issues

Follow up with customers

Serve as contact for customer inquiries

Serve as contact for customer feedback

Serve as contact for customer concerns

Foster long-term relationships

Foster customer loyalty

Manage customer interactions

Manage financial transactions

Adhere to company policies

Adhere to company standards

Enhance operational efficiency

Ensure seamless store operations

Drive sales through interactions

Drive sales through inspections

Facilitate communication between shop areas

Provide insights to front of shop

Facilitate product sales

Facilitate service sales

Optimize revenue generation

How You'll Work.

Team & Collaboration

Work with technicians; Work with customers

Communication Scope

Customer communication

Full Job Description

# _**Company Overview**_ Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. # **_Job Category_** Retail # _**Position Summary**_ Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment. Pay Range: $22.66 - $33.99 ___ **Bridgestone is committed to fair and lawful compensation practices. All employees receive pay that meets or exceeds the applicable minimum wage requirements.** ___ # _**

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