Bridgestone Retail Operations
Automotive Retail
ServiceManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Service Manager at Bridgestone Retail Operations. Skills: Customer satisfaction, Revenue generation, Team leadership. Assign work duties to staff. Schedule work duties for staff”
What You'll Achieve.
Enhance efficiency; Ensure seamless store operations; Optimize revenue generation
Industry & Context.
Customer complaints
Test drive customer vehicles
What They're Looking For.
Must Have
High School Diploma or equivalent, 4 years auto service technical experience, 1 year service manager experience, 1 year service writer experience, Valid automotive driver's license
Nice to Have
2 year degree or equivalent
What You'll Do.
Assign work duties to staff
Schedule work duties for staff
Serve automotive service needs
Oversee hiring of team
Oversee training of team
Ensure high teammate retention
Maintain compliance with quality standards
Ensure customer satisfaction
Ensure customer retention
Manage customer interactions
Communicate proactively with customers
Resolve customer issues
Follow up with customers
Serve as contact for customer inquiries
Serve as contact for customer feedback
Serve as contact for customer concerns
Foster long-term relationships
Foster customer loyalty
Manage customer interactions
Manage financial transactions
Adhere to company policies
Adhere to company standards
Enhance operational efficiency
Ensure seamless store operations
Drive sales through interactions
Drive sales through inspections
Facilitate communication between shop areas
Provide insights to front of shop
Facilitate product sales
Facilitate service sales
Optimize revenue generation
How You'll Work.
Team & Collaboration
Work with technicians; Work with customers
Communication Scope
Customer communication
Full Job Description
# _**Company Overview**_ Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. # **_Job Category_** Retail # _**Position Summary**_ Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment. Pay Range: $22.66 - $33.99 ___ **Bridgestone is committed to fair and lawful compensation practices. All employees receive pay that meets or exceeds the applicable minimum wage requirements.** ___ # _**
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