Bridgestone Retail Operations
Retail
ServiceManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Service Manager at Bridgestone Retail Operations. Skills: automotive repair knowledge, people skills, customer relationship management, team leadership, sales generation. Assign and schedule work duties to auto service staff according to individual skill level.. Serve all automotive service needs of customers.”
What You'll Achieve.
Ensure high teammate retention; Ensure exceptional customer satisfaction and retention; optimizing revenue generation
Industry & Context.
Problem solving - customer complaints
Must have valid automotive driver's license at all times in order to test drive customer's vehicles
What They're Looking For.
Must Have
4 years of auto service technical experience, 1 year of service manager or service writer experience, Problem solving - customer complaints, Aptitude to manage inventory, scheduling, equipment maintenance, etc., Capacity to lead and coach others, Teammate and customer/communication skills, Ability to recruit and select technicians successfully according to store requirements, Willingness to continue education and remain current in automotive repair issues, Must have valid automotive driver's license at all times in order to test drive customer's vehicles
Nice to Have
2 year degree or equivalent
What You'll Do.
Assign and schedule work duties to auto service staff according to individual skill level.
Serve all automotive service needs of customers.
Oversee the hiring and training of an effective auto service team.
Ensure high teammate retention.
Maintain compliance with quality standards.
Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions
including proactive communication
Serve as the primary point of contact for customer inquiries
utilizing interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
Drive sales through proactive customer interactions
thorough vehicle inspections
and facilitation of communication between the back and front of the shop.
Provide valuable insights to the front of the shop to facilitate product and service sales
optimizing revenue generation.
How You'll Work.
Team & Collaboration
Serve as a liaison between technicians and customers.; Facilitate communication between the back and front of the shop.
Communication Scope
customer/communication skills
Full Job Description
# _**Company Overview**_ Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. # **_Job Category_** Retail # _**Position Summary**_ Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment. Pay Range: $19.57 - $29.36 ___ **Bridgestone is committed to fair and lawful compensation practices. All employees receive pay that meets or exceeds the applicable minimum wage requirements.** ___ # _**
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