Bridgestone Retail Operations
Retail
ServiceManager
“Service Manager at Bridgestone Retail Operations. Skills: Customer service, Team leadership, Automotive repair. Assign and schedule work duties to auto service staff. Serve all automotive service needs of customers”
What You'll Achieve.
Ensure high teammate retention; Ensure exceptional customer satisfaction and retention; Optimize revenue generation
Industry & Context.
Problem solving - customer complaints
Must have valid automotive driver's license at all times in order to test drive customer's vehicles
What They're Looking For.
Must Have
High School Diploma or equivalent, 4 years of auto service technical experience, 1 year of service manager or service writer experience, Problem solving - customer complaints, Aptitude to manage inventory, scheduling, equipment maintenance, etc., Capacity to lead and coach others, Teammate and customer/communication skills, Ability to recruit and select technicians successfully according to store requirements, Willingness to continue education and remain current in automotive repair issues, Must have valid automotive driver's license at all times in order to test drive customer's vehicles
Nice to Have
2 year degree or equivalent
What You'll Do.
Assign and schedule work duties to auto service staff
Serve all automotive service needs of customers
Oversee the hiring and training of an effective auto service team
Ensure high teammate retention
Maintain compliance with quality standards
Ensure exceptional customer satisfaction and retention
Serve as the primary point of contact for customer inquiries
Develop understanding of business operations
Drive sales through proactive customer interactions
Provide valuable insights to the front of the shop
How You'll Work.
Team & Collaboration
Serve as a liaison between technicians and customers; Facilitate communication between the back and front of the shop
Communication Scope
Customer/communication skills
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