Tomra
Food
ServiceMaintenanceTechnician
“Service Maintenance Technician at Tomra. Skills: Field service, Customer support, Troubleshooting, Maintenance. Perform field service work at customer sites. Install, commission, test, integrate, optimize, maintain and repair equipment”
What You'll Achieve.
Ensure the seamless operation of TOMRA's solutions; Maximize equipment performance; Enhance customer satisfaction; Contribute to the overall success of the team
Industry & Context.
Analyze, evaluate and diagnose troubleshooting machine problems through to resolution
Ability to work in Food processing plants, farms, cold storage facilities, and outside in high/low temperatures, Ability to work in an open office environment as well as industrial customer worksites, Willing to travel for at least 70% of the time, domestic and international travel, Includes weekends and/or holiday travels, Ability to obtain a passport, Ability to drive without restrictions in residency country
What They're Looking For.
Must Have
Associate's degree in electrical, electronic, automation, mechanical, mechatronics, sustainable manufacturing, or industrial engineering or combination education and equivalent experience, Relevant knowledge of electronics/electrical assembly and wiring, understanding / knowledge of electronics and electrical assembly and wiring, Proven to read, analyze and interpret technical procedures and/or governmental regulations, Assist and support customers in a professional manner, Ability to establish and maintain effective working relationships with customers, internal and external associates and management, Excellent communication skills and the ability to deal effectively with customers in the English language as necessary, Competent with Microsoft Office – Word, Excel and Outlook, A positive attitude with a customer service mindset, Two plus years’ experience in field service and customer support, Two plus years’ experience in PC building, repairing and diagnostic testing, Two plus years’ experience in installing software on PC’s, Experience engaging with customers in a service delivery environment, Working knowledge of basic analog and digital circuits, electrical power circuits, PLC circuits, Working knowledge of basic test equipment such as oscilloscopes and voltmeters, Knowledge of computer hardware and configurations, Ability to read schematics
Nice to Have
Experience with packaging and or printing machinery a plus, Experience in electronic system troubleshooting a plus
What You'll Do.
Perform field service work at customer sites
maintain and repair equipment
electronic and optical tuning and setup
evaluate and diagnose troubleshooting machine problems
Perform preventative maintenance
React promptly and professionally to customer machine issues
Inform customer of next steps and potential costs
Address customer complaints
Escalate issues to appropriate stakeholders
Manage and control tools
technical documentation and other assigned equipment
Promote a “Safety First” culture
How You'll Work.
Team & Collaboration
Maintain close relationships and work collaboratively with engineering, research & development, sales, customer solution delivery and other internal stakeholders; Contribute and collaborate on research and development site testing, refurbishment, refitting, upgrades or new installs; Act as the voice of the customer in the value chain; Report feedback and comments received in the field to leadership, research and development, or sales; Assist with training and development of new Field Service Engineers
Communication Scope
Excellent communication skills; Deal effectively with customers
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