Hewlett Packard Enterprise
ServiceLineManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Service Line Manager at Hewlett Packard Enterprise. Skills: Service stability, Customer experience, Operational excellence. Lead CIMR escalations. Drive timely resolution”
What You'll Achieve.
Deliver stable service; Deliver high-quality service; Align teams around goals; Align teams around accountability; Bring structure to escalations; Bring calm to escalations; Bring resolution to escalations; Anticipate systemic risks; Anticipate service weaknesses; Drive durable corrective actions; Improve customer outcomes; Improve business outcomes; Build capability across teams; Strengthen ownership; Enable continuous improvement; Measure service performance; Make service performance visible; Action service performance
Industry & Context.
Root cause analysis; Assess service trends; Assess operational risks; Translate insights into action plans; Sustain improvements
What They're Looking For.
Must Have
Lead CIMR escalations, Serve as primary escalation point, Identify and document workarounds, Partner with GTS delivery teams, Lead service delivery, Partner across teams, Assess service trends, Handle escalations, Communicate service performance, Develop holistic view of ecosystem, Lead complex technical discussions, Translate technical capabilities, Partner across server, networking, storage, virtualization teams, Apply technical and process knowledge
Nice to Have
SFDC experience, ServiceNow experience, Support governance processes experience
What You'll Do.
Lead CIMR escalations
Drive timely resolution
Coordinate stakeholder communication
Conduct root cause analysis
Serve as escalation point
Present CIMR intervention insights
Address recurring issues
Make workarounds available
Capture key learnings
Communicate best practices
Strengthen operational maturity
Partner on plans of record
Drive continuous improvement initiatives
How You'll Work.
Team & Collaboration
Cross-functional teams; Business units; Delivery teams; Support teams; Operations teams; Technical stakeholders; Business stakeholders
Communication Scope
Executive communication; Presentation; Negotiation; Influencing; Simplify complexity; Build alignment; Drive decisions; Communicate performance; Communicate insights; Communicate recommendations; Clarity; Confidence
Full Job Description
Service Line Manager This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. **Who We Are:** Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. **Job Description:** **HPE Operations** is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you. As a ****Service Line Manager**** within GTS CIMR, you will play a pivotal role in strengthening service stability, improving customer experience, and driving proactive operational excellence. This role goes beyond resolving issues in the moment—you will focus on ****escalations**** , executive-visible cases, ****reducing customer impact**** , and ****eliminating root causes**** across complex technical environments. You will partner with cross-functional teams to turn customer experience challenges into lasting improvements that benefit both customers and the business. ****What You’ll Do:**** * Lead CI
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