Guidehouse
Management Consulting
ServiceLevelAgreementManager
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optimal for Mid candidates.
“Service Level Agreement Manager at Guidehouse. Skills: data analytics, process automation, stakeholder management, application development. Advise client on application development best practices. Lead prioritization discussions”
What You'll Achieve.
maximize the value of their data; automate business processes; enable mission-critical insights; enable data-driven decision-making; reduce cost and complexity; increase trust; improve operational effectiveness; streamline and automate processes; enable data-driven decision-making at all levels
Industry & Context.
Assess complex processes; identify opportunities for the use of advanced analytics; identify opportunities for process automation
ACTIVE and MAINTAINED "SECRET" Federal or DoD security clearance, Report to client site in Washington, DC
What They're Looking For.
Must Have
ACTIVE and MAINTAINED "SECRET" Federal or DoD security clearance, Bachelor's Degree, FIVE (5) or more years of relevant experience in data science, analytics, process automation, business analysis, Report to client site in Washington, DC, Expert skills in stakeholder management, Proficiency in managing application development backlog, communication/presentation skills, Ability to explain technical topics to non-technical audiences, Ability to design and deliver solutions independently, work collaboratively as part of a team, consulting skills, Working knowledge of Tableau dashboards, Working knowledge of SharePoint site management
Nice to Have
Knowledge/familiarity with IT mission in the Federal space, Experience in managing ServiceNow custom application development, Experience with JIRA/Atlassian tools, Experience with Business Process Improvement, advising customers on how to optimize process through data modernization
What You'll Do.
Advise client on application development best practices
Lead prioritization discussions
Develop program strategic framework
Manage feedback for continuous improvement
Assess complex processes
Identify opportunities for advanced analytics
Identify opportunities for process automation
Engage with client organizations
Identify performance metrics
Implement analytic and automation process improvements
Monitor success of improvements
Engage with stakeholders on data analysis results
Guide through next steps
Participate in daily Scrum meetings
Provide status updates
Define and track key performance indicators
Define and track performance metrics
Develop dashboards and reports
Enable data-driven decision-making
Manage onboarding activities
Manage update activities
Develop documentation and training programs
Train client personnel on solutions
Encourage adoption of solutions
Solicit and respond to feedback
Ensure solutions address client needs
Develop data processing scripts
Develop data validation scripts
Prepare data for downstream reporting
Validate data quality
Reconcile identified issues
How You'll Work.
Team & Collaboration
Work collaboratively as part of a team; Participate in daily Scrum meetings
Communication Scope
communication/presentation skills; ability to explain technical topics to non-technical audiences
Process & Methodology
managing application development backlog, defining and prioritizing requirements
Full Job Description
**_Job Family_ :** Management Consulting ** _Travel Required_ :** None ** _Clearance Required_ :** Active Secret ** _What You Will Do_ :** Guidehouse has an exciting opportunity in our Defense & Security Segment to provide team management in relation to workloads, stakeholder expectations, and application development oversight for a diplomacy client. Our consultants help clients maximize the value of their data and automate business processes by leveraging a custom application hosted on ServiceNow. Our team works with clients to translate business process requirements into technical solutions for development, ranging from data architecture design, data engineering and querying, data visualization and dashboarding, predictive analytics, machine learning, and artificial intelligence. Our services enable our clients to define their information strategy, enable mission-critical insights and data-driven decision-making, reduce cost and complexity, increase trust, and improve operational effectiveness. This Consultant will support a diplomacy client in applying advanced analytic and automation technologies to streamline and automate processes. Key Responsibilities: * Advise the client on application development best practices and lead prioritization discussions. * Develop and maintain program strategic framework and manage feedback for continuous improvement. * Assess complex processes and identify opportunities for the use of advanced analytics and process automation. * Engage with client organizations to identify performance metrics for translation into a reporting system. * Implement analytic and automation process improvements and monitor their success. * Engage with stakeholders on the results of data analysis and guide through next steps. * Participate in daily Scrum meetings to provide status updates on assigned tasks. * Work with clients to define and track key performance indicators (KPIs) and performance metrics. * Develop dashboards and reports to enable data-d
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