Hei
ServiceExpressAgent
“Service Express Agent at Hei. Answer telephone calls. Greet callers with positive voice”
Industry & Context.
Sit for long periods
What They're Looking For.
Must Have
Communicate well with guests, Deal with associates and customers, Access and input information using computer system, Sit and perform job functions in confined spaces
What You'll Do.
Answer telephone calls
Greet callers with positive voice
Direct calls to appropriate line
Transcribe complete messages
Repeat information to verify accuracy
Input and retrieve messages from computer
Read and recite exact messages
Receive wake up call information
Input wake-up call information
Confirm wake-up time to guest
Page guests using public address system
Act as dispatcher for associates
Provide information via paging system
Answer basic inquiries
Answer emergency line
Identify nature of problem
Respond appropriately to emergencies
Initiate emergency response
Document pertinent details
Remain calm and polite
Resolve complications and complaints
Comply with attendance rules
Perform other job related duties
How You'll Work.
Communication Scope
Effective verbal communication; Effective written communication; Adapt communication style
Applying for this Service Express Agent role?
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How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
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