ServiceExperienceDesigner

## **Job Description** **Service Experience Designer** **Full Time- Hybrid** **Cracow, Poland** **Why join Rolls-Royce?** ### At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. ### ### By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture. **Job summary:** ### **As a Service Experience Designer,** You will be responsible for designing intuitive, user-centred digital experiences across all ServiceNow products used within Group Business Services (GBS). ### You will also ensure, that every interaction, from portal and forms to workflows, automation journeys, and virtual agent conversations, is simple, accessible, and aligned to user needs and GBS service design standards. ### The **Service Experience Designer** works at the intersection of UX design, service design, digital experience, and ServiceNow product teams, translating business requirements and process needs into clear, elegant, and consistent UX/UI solutions. ### As part of the GBS transformation, this role is critical in shaping the next generation of employee and customer experiences, including AI-assisted interfaces, conversational workflows, and self-service journeys. **What You will be doing:** * Design high-quality user experiences for ServiceNow portal, mobile experiences, virtual agent, and end-to-end service workflows. * Develop wireframes, prototypes, interaction flows, and UI specifications aligned with GBS design standards. * Apply UX best practices to simplify forms, navigation, and information architecture across service journeys. * Collaborate with the Service Experience Manager to map user journeys, pain points, and service moments-