UOB Indonesia
Financial Services
ServiceExecutive-Jakarta(TalentPool)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Executive - Jakarta (Talent Pool) at UOB Indonesia. Provide information on bank services. Serve customer requests”
Industry & Context.
What You'll Do.
Provide information on bank services
Serve customer requests
Maintain good customer relations
Cross-sell bank products
Handle customer complaints
Create daily/monthly reports
Support audits and reviews
Complete AML/CFT training
Improve knowledge of bank products
Ensure tasks meet SLA
Provide input on AML/CFT
Full Job Description
Company: 3111 UOB Indonesia **About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. **Job Description** * Memberikan informasi atas layanan dan produk Bank pada nasabah. * Melayani permintaan nasabah terhadap produk dan layanan Bank (pembukaan/penutupan rekening sesuai dengan aturan KYC, APU/PPT/PPPSPM & Sanctions, informasi saldo, permintaan buku cek / giro, mendistribusikan R/K, informasi point tabungan, perubahan data nasabah, pemblokiran rekening, surat referensi, suku bunga, kartu / pin ATM, pembukaan/penutupan SDB dan fasilitas Bank lainnya) * Membina dan mempertahankan hubungan baik dengan nasabah. * Melakukan Cross Selling produk dan layanan Bank. * Menerima dan menindaklanjuti keluhan nasabah atas produk dan layanan Bank kepada unit kerja terkait. * Melakukan pengkinian data nasabah sesuai dengan prinsip KYC. * Membuat laporan harian maupun bulanan yang terkait dengan unit kerja Service Executive. * Mendukung tugas dan menyediakan informasi/data/dokumen untuk kepentingan pemeriksaan atau review/analisa transaksi nasabah terkait implementasi APU/PPT/PPPSPM & Sanctions, pemeriksaan Quality Assurance (QA), pemeriksaan Audit Internal/Eksternal dan unit kerja pemeriksa lainnya dalam melakukan pemeriksaan terkait unit kerja Service Executive. * Melengkapi seluruh persyaratan pelatihan APU/PPT/PPPSPM, dan Sanctions
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