LA Galaxy
Sports and Entertainment
ServiceExecutive
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Executive at LA Galaxy. Skills: Client relationship management, Ticket sales, Revenue growth. Manage and strengthen relationships. Maximize renewal rates”
What You'll Achieve.
Maximize renewal rates; Maximize customer loyalty; Increase customer retention; Generate incremental revenue
Industry & Context.
Work evenings, Work nights, Work weekends, Work holidays, Work select events, Professional appearance
What They're Looking For.
Must Have
2–4 years of related work experience, High School Diploma or equivalent
Nice to Have
BAS degree preferred, Experience with CRM systems preferred, Bilingual in English and Spanish preferred, Sports industry experience a plus
What You'll Do.
Manage and strengthen relationships
Maximize renewal rates
Maximize customer loyalty
Develop long-term relationships
Make outbound phone calls
Conduct face-to-face meetings
Send personalized correspondence
Send customized emails
Participate in events
Train in ticket sales
Serve as sales expert
Manage season ticket revenue
Renew season ticket revenue
Grow season ticket revenue
Enhance season ticket revenue
Deliver best-in-class service
Increase customer retention
Generate incremental revenue
Differentiate LA Galaxy
Build personal relationships
Make systematic contact
Make meaningful contact
Provide prompt responses
Provide thorough responses
Provide courteous responses
Address service needs
Address account issues
Address ticket exchanges
Address add-on requests
Address billing inquiries
Address ticketing questions
Address team-related questions
Monitor communications
Respond to communications
Maintain understanding of ticket packages
Apply MLS ticket sales best practices
Deliver optimal service
Execute required touchpoints
Implement member benefits
Manage member benefits
Implement member amenities
Manage member amenities
Implement member events
Manage account details
Report on relationship progress
Ensure client profiles are accurate
Ensure client profiles are up to date
Maintain CRM database
Coordinate with marketing teams
Coordinate with ticket operations teams
Coordinate with public relations teams
Ensure accurate ticket package information
Create ticket sales data
Manage ticket sales data
Analyze ticket sales data
Enhance department efficiency
Enhance retention strategies
Enhance customer satisfaction
Generate additional revenue
Participate in outbound call campaigns
Collaborate with ticket sales management
Generate appropriate call lists
How You'll Work.
Team & Collaboration
Cross-functional teams; Ticket sales management
Communication Scope
Oral communication; Written communication
Full Job Description
Company Information For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer! Job Summary LA Galaxy Service Executives are responsible for managing and strengthening relationships with LA Galaxy Season Ticket Members, with a primary focus on maximizing renewal rates and customer loyalty. This role delivers exceptional service by developing long-term, personalized relationships and proactively addressing concerns that may impact renewal decisions. Service Executives engage with members through consistent, meaningful touchpoints, including outbound phone calls, face-to-face meetings, personalized correspondence, game-day seat visits, customized emails, timely responses to inbound inquiries, and participation in team-related events. In addition to servicing accounts, Service Executives are trained in ticket sales and serve as experts in all aspects of the ticket sales process. This position manages a portfolio of season ticket revenue and is responsible for renewing, growing, and enhancing that portfolio by del
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