Probe Group
ServiceExcellenceManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Service Excellence Manager at Probe Group. Skills: Process improvement, Continuous improvement, Operational effectiveness, Stakeholder management. Lead analysis of business processes. Develop business processes”
What You'll Achieve.
Optimisation of operations; Improvement opportunities identified; Desired results achieved; Benefit realisation; ROI targets met; Cross-functional initiatives delivered; Service improvement delivered; Continuous improvement environment built; Programme of change supported; Ideas and solutions driven; Better value delivered; Greater efficiency delivered; Complexity eliminated; Better ways of working identified; Continuous improvement monitoring system established; Best-in-class strategy developed; Best-in-class strategy implemented; Change initiatives delivered; Process change driven; Support material devised; Potential problems addressed; Operational effectiveness driven; Performance standards exceeded; Efficiency savings achieved; Operational effectiveness maintained; Organizational goals achieved; Organizational goals exceeded; Improvement projects driven; Areas of improvement acted upon; Transformation programs executed; Delivery methods improved; Probe culture promoted; Probe philosophies promoted; Safe workplace provided; Healthy workplace provided; Sustainable workplace provided; Positive workplace provided
Industry & Context.
Gap analysis; Root cause analysis; Troubleshooting; Proactive solutions
What They're Looking For.
Must Have
Process improvement methodologies, Continuous improvement environment, Cross-functional improvement initiatives, Business process analysis, Process monitoring, ROI outcome targets, Project delivery, Staff interviews, Document analysis, Requirements workshops, Business analysis, Workflow analysis, Training development, Reporting development, Systems enhancements, Project risk monitoring, Operational effectiveness, Resource priorities, Risk management, Proactive solutions, Management team relationship, Organizational change, Work practice adjustment, Optimization plans management, Collaborative relationships, Performance analysis, Improvement projects, Client improvement identification, People improvement identification, Business improvement identification, Transformation programs, Cross operations activity, Probe values, Probe culture, Probe philosophies, Probe CX policies, Probe CX procedures, Probe CX philosophy, Probe CX policy, Client Company policy, Safe workplace, Healthy workplace, Sustainable workplace, Workplace hazard reporting, Positive workplace, Necessary training, Professional development
What You'll Do.
Lead analysis of business processes
Develop business processes
Implement business processes
Act as internal consultant
Develop short term strategies
Develop long term strategies
Optimise existing operations
Analyse existing businesses
Provide improvement opportunities
Check if changes yield results
Influence leadership team
Deliver improvement initiatives
Identify service improvement activity
Deliver service improvement activity
Employ process improvement methodologies
Apply innovative thinking
Work with business stakeholders
Work with LEAN champions
Build continuous improvement environment
Support programme of change
Lead process improvement workshops
Facilitate process improvement workshops
Drive ideas and solutions
Support delivery of value
Support delivery of efficiency
Eliminate unnecessary complexity
Identify better ways of working
Identify process variations
Establish monitoring system
Assist in strategy development
Assist in strategy implementation
Take ownership of change initiatives
Devise new support material
Monitor project risks
Foresee potential problems
Identify potential problems
Proactively identify solutions
Ensure business impact is identified
Ensure project objectives are identified
Ensure project dependencies are identified
Report business impact
Report project objectives
Report project dependencies
Manage business impact
Manage project objectives
Manage project dependencies
Drive operational effectiveness
Implement best practice initiatives
Manage resource priorities
Develop proactive solutions
Exceed performance standards
Develop relationship with Management Team
Give valuable feedback
Identify new business opportunities
Suggest efficiency savings
Take steps to maintain operational effectiveness
Adjust own work practices
Update optimization plans
Manage optimization plans
Establish collaborative relationships
Ensure organizational goals are achieved
Ensure organizational goals are exceeded
Drive improvement projects
Encourage areas of improvement
Inspire areas of improvement
Create opportunities for improvement
Act on areas of improvement
Collaborate with Probe teams
Develop transformation programs
Execute transformation programs
Sponsor cross operations activity
Lead cross operations activity
Improve delivery methods
Support and promote Probe culture
Support and promote Probe philosophies
Disseminate Probe CX policies
Disseminate Probe CX procedures
Demonstrate Probe CX philosophy
Demonstrate Probe CX policy
Demonstrate Probe CX procedure
Ensure no policy conflict
Ensure safe workplace
Ensure healthy workplace
Ensure sustainable workplace
Report workplace hazards
Provide positive workplace
Complete necessary training
Complete professional development
How You'll Work.
Team & Collaboration
Cross-functional improvement initiatives; Key business stakeholders; Multi-jurisdictional LEAN champions; Other team members; Business services departments; Management Team; Broader Probe teams; Cross operations activity
Communication Scope
Valuable feedback; Reporting
Process & Methodology
Project delivery, Project risk monitoring, Project objectives, Project dependencies
Full Job Description
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose. The Service Excellence Manager will play an instrumental role in taking lead in the analysis, development and implementation of existing and new business processes that drive efficiency. They will act as an internal consultant, developing short and long term strategies that will result in optimisation of the existing operations. Service Excellence Manager will be responsible for analysing existing businesses using various methods such as gap analysis to provide improvement opportunities. Service Excellence Manager will also monitor processes in order to check if changes yield desired results. Initiatives will be baselined, set a forecast benefit for realisation and will employ return on investment outcome targets to drive funding and any other investment. Service Excellence Manager will also be responsible to lead and influence the existing leadership team that will assist in delivering cross- functional and cross-divisional improvement initiatives. ● To identify and deliver service improvement activity across the business through employing process improvement methodologies and the application of innovative thinking. ● To work with key business stakeholders, and multi-jurisdictional ‘LEAN champions’, to build a continuous improvement environment to support an ongoing programme of change. ● To lead and facilitate process improvement based workshops to drive ideas and solutions. ● To support the delivery of better value and greater effic
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