ADT
Security
ServiceEngineer-Security
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Engineer - Security at ADT. Skills: Security Systems, Customer Service. Service Security Systems. Provide exceptional customer service”
Industry & Context.
Identify and rectify problems
Paid travel time, Optional overtime, Generous callout payments, Company vehicle, Tools, Uniform, PPE, Ability to lift, Climb ladders
What They're Looking For.
Must Have
Experience within Fire & Security industry, Driving license, Ability to lift and climb ladders, Previous customer facing experience
Nice to Have
Hold current relevant qualifications, 18th edition/ NVQ/ City and GuildsTEC/FIA
What You'll Do.
Service Security Systems
Provide exceptional customer service
Identify and rectify problems
Provide excellent Customer Service
Establish and maintain relationships
Service appropriate devices
Work safely and responsibly
Manage time efficiently
Prioritise jobs correctly
Complete Engineer work reports
Complete handover certificates
Complete checklist as appropriate
How You'll Work.
Communication Scope
Handover certificates
Full Job Description
_Service Engineer - Security_ _Why join our ADT team?_ We have created the perfect platform for you to progress your career with ADT, with a range of opportunities available. As well as an excellent career progression, you will get:- * 💰 Competitive salary * ⏱️ Paid travel time and optional overtime * ⏱️Generous callout payments – best in the industry! * 💸 Engineer commission scheme & Sales referral incentives * 🚗 Company vehicle, tools, uniform, PPE – everything you need to succeed * 🏖️ 25 days holiday + bank holidays (Option to buy extra days in our holiday purchasing scheme) * 💷 Pension matched up to 7% * 🧠 Ongoing training and access to our Engineering Career Ladder * 🏆 Recognition programmes and long-service culture (20+ years average!) * 👥 Staff referral bonus – up to £2,000 * Professional Development - We are committed to investing in our team's growth. As part of this role, you'll have access to fully funded levy-supported qualifications, enabling you to gain nationally recognised certifications while you work. _What you will do_ Our Service Engineers are involved in servicing Security Systems i.e. Intruder Alarms, Access Control systems and CCTV Systems. The successful engineer will service Security Systems to the relevant industry standards, providing exceptional customer service with industry leading technical knowledge. We are looking for engineers who have the ability to identify and rectify problems before they occur. This is a fantastic opportunity for a time served Engineer to work within a high performing team, focusing on a geographical region. We offer our engineers the opportunity to work for a market leading brand, with incomparable career opportunities. _How you will do it_ * Provide excellent Customer Service to exceed the expectations and requirements of both the internal and external customers, establishing and maintaining effective relationships with customers. * To Service the appropriate devices, working safely and responsibly to
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