Company
ServiceEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Engineer. Skills: Testing strategies, Automated test scripts, Root cause analysis, Pega development tools and methodologies, Platform architecture, Relational Databases, Monitoring & Observability solutions, Incident management, ITIL service management. Design, develop, and execute testing strategies to validate functionality, performance, and user experience. Collaborate with cross-functional teams to identify and resolve defects”
What You'll Achieve.
Ensure software quality and reliability; Ensure compliance with established quality standards; Deliver on work that impacts the whole business function; Create an environment for colleagues to thrive and deliver to a consistently excellent standard; Meet required outcomes; Support the resolution of escalated issues; Strengthening controls in relation to the work done; Achievement of the objectives of the organisation sub-function; Keep up to speed with business activity and the business strategy; Solve problems creatively and effectively; Achieve outcomes
Industry & Context.
Root cause analysis for identified defects; Troubleshoot issues within the BPM platform; Analyzing system behavior and identify root causes; Collaborate with development teams to resolve multi-faceted problems; Resolve more complex technical issues; Troubleshooting and debugging highly detailed technical issues; Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc). to solve problems creatively and effectively
What They're Looking For.
Must Have
Pega development tools and methodologies (BPM), platform architecture, including case management, decision rules, and workflow concepts, Relational Databases, particularly MSSQL (including stored procedures & optimization), Unix Shell script, Monitoring & Observability solutions (ITRS, AppDynamics), Manage and resolve incidents, including major incidents/triage to closure, Expertise in ITIL service management incident, problem and change
Nice to Have
knowledge of IT Infrastructure components (e. g. Linux or Windows Server OS, Databases, Networks, Load Balancer), Troubleshooting and debugging highly detailed technical issues, Experience managing batch environments (e. g. Autosys, Tivoli), technical knowledge of middleware (Kafka/ MQ)
What You'll Do.
and execute testing strategies to validate functionality
Collaborate with cross-functional teams to identify and resolve defects
Continuously improve testing processes and methodologies to ensure software quality and reliability
Development and implementation of comprehensive test plans and strategies
Creation and execution automated test scripts
Collaboration with cross-functional teams to analyse requirements
participate in design discussions
and contribute to the development of acceptance criteria
Root cause analysis for identified defects
Collaboration with peers
participate in code reviews
Run the Bank (RTB) L2 support to customers using BPM applications
Troubleshoot issues within the BPM platform
Analyze system behavior and identify root causes
Collaborate with development teams to resolve multi-faceted problems
Ensuring smooth operation and high availability of PegaPM systems in a production environment
Monitor and maintain the bank’s critical technology infrastructure
Resolve more complex technical issues
whilst minimizing disruption to operations
How You'll Work.
Team & Collaboration
Collaborating with cross-functional teams to identify and resolve defects; Collaboration with cross-functional teams to analyse requirements, participate in design discussions, and contribute to the development of acceptance criteria; Collaboration with peers, participate in code reviews; Collaborate with other functions/ business divisions; Lead a team performing complex tasks; Collaborate with development teams to resolve multi-faceted problems; Collaborate with other areas of work, for business aligned support areas; Collaborate with other areas of work; Collaborate with other areas of work
Communication Scope
Communicate complex information; Influence or convince stakeholders to achieve outcomes
Process & Methodology
Lead collaborative assignments, Guide team members through structured assignments, Identify new directions for assignments and/ or projects, Managing risk
Full Job Description
# **Job Description** **Purpose of the role** To design, develop, and execute testing strategies to validate functionality, performance, and user experience, while collaborating with cross-functional teams to identify and resolve defects, and continuously improve testing processes and methodologies, to ensure software quality and reliability. **Accountabilities** * Development and implementation of comprehensive test plans and strategies to validate software functionality and ensure compliance with established quality standards. * Creation and execution automated test scripts, leveraging testing frameworks and tools to facilitate early detection of defects and quality issues. . * Collaboration with cross-functional teams to analyse requirements, participate in design discussions, and contribute to the development of acceptance criteria, ensuring a thorough understanding of the software being tested. * Root cause analysis for identified defects, working closely with developers to provide detailed information and support defect resolution. * Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. * Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. **Assistant Vice President Expectations** * To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. * Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes * If the position has leadership responsibilities, People Leaders are expected to demonstrate a c
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