Company
[평택포승/서비스엔지니어/열교환기]ServiceEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“[평택포승/서비스엔지니어/열교환기] Service Engineer. Skills: Heat Exchanger Service, Troubleshooting, Customer Support. Perform heat exchanger service. Perform troubleshooting”
Industry & Context.
Troubleshooting; Technical problem analysis
Over 70% business travel
What They're Looking For.
Must Have
Associate's degree or equivalent, Valid driver's license, No accident driving record, Outdoor work and business trips (over 70%), Intermediate English communication, Customer response capability, Responsibility and communication skills
Nice to Have
Heat Exchangers experience, HVAC industry experience, Refinery industry experience, Petrochemical industry experience, Steel and COG industry experience, Pulp & Paper industry experience, Marine industry experience, Oil & Gas industry experience, Field Service Engineer 2-3 years, Outgoing and proactive personality
What You'll Do.
Perform heat exchanger service
Perform troubleshooting
Perform commissioning
Perform product maintenance
Perform minor repairs
Analyze technical problems
Support problem resolution
Manage customer requests
Manage follow-up actions
Plan service activities
Write field service reports
Obtain customer signatures
Report safety violations
Report accident/risk factors
Perform continuous improvement
Identify installed base
Identify sales opportunities
Share opportunities with sales
Propose spare parts purchase
Perform service at Service Center
How You'll Work.
Team & Collaboration
Sales organization collaboration
Communication Scope
Customer communication
Full Job Description
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too. **주요업무****(Key Responsibilities)** * 열교환기(Heat Exchangers) 서비스, 트러블슈팅 및 시운전 수행, 고객 현장에서 제품 유지보수 및 경미한 수리 수행 * 고객 현장의 기술적 문제 분석 및 해결 지원 및 고객 요청사항 및 후속 조치(Follow-up) 관리 * 신속한 서비스 수행을 위한 작업 사전 준비 및 계획 수립 * 현장 서비스 리포트 작성 및 고객 확인 서명 확보, 서비스 수행 내역 및 관련 정보를 IT 시스템에 업데이트 * 안전 수칙 준수 및 사고/위험 요소 보고, 지속적인 개선 활동 수행 * 고객 현장의 Installed Base 파악 및 영업 기회 발굴 후 영업 조직과 공유, 고객 대상 예비 부품(Spare Parts) 구매 제안 * 필요 시 Service Center 내 서비스 업무 수행 **자격요건****(Qualifications)** * 전문대학 졸업 이상 또는 이에 상응하는 자격 보유자 * 유효한 운전면허증 및 무사고 운전 경력 보유자 * 야외 근무 및 출장(업무의 70% 이상) 가능자 * 중급 수준 이상의 영어 커뮤니케이션 가능자 * 고객 대응이 가능하며 책임감과 원활한 커뮤니케이션 역량을 보유한 자 **우대사항****(Preferred Qualifications)** * 열교환기(Heat Exchangers) 관련 경험 보유자 * HVAC, 정유(Refinery), 석유화학(Petrochemical), 철강 및 COG, 펄프·제지(Pulp & Paper), 조선/해양(Marine), Oil & Gas 산업 경험 보유자 * 필드 서비스 엔지니어(Field Service Engineer) 경력 2~3년 이상 보유자 * 외향적이고 적극적인 성향을 보유한 자
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