Company
Medical Technology
ServiceEngineer,MedicalTechnology
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Engineer, Medical Technology. Skills: Field service, Machine repair, Customer support. Carry out installation, commissioning and warranty service. Perform field service machine repair, calibration and preventive”
What You'll Achieve.
Achieve service objectives; Maximize potential; Achieve high levels of customer
Industry & Context.
Good analytical skills
Specified region in Vietnam
What They're Looking For.
Must Have
At least 3 years' experience in Medical Equipment technical support, Must possess excellent teamwork and interpersonal skills with a emphasis on good analytical skills, Possess good customer interactions skills, Must have knowledge in computer hardware, operating system and disk backup software, IT and networking, Sound ability to troubleshoot and repair PC, Good communication skills
What You'll Do.
Carry out installation
commissioning and warranty service
Perform field service machine repair
calibration and preventive
Responsible for service quality
mentoring and support technical
Standardize technical document for servicing equipment
Promote and apply Smart
Identifies trends and takes part in initiatives
Provide weekly/monthly service report
Report to Line Manager
Ensure full coverage of all customer complaints
Develop and maintain relationships with customer's Biomedical team
Keep qualification level of service
Co-ordinate and deliver customer training sessions
Support for training activities for customer
Support in local and regional exhibition
Ensure traceability and security of spare parts
Ensure continuously high standards
Ensure calibration standards and tools validity
Plan and recommend service tool requirements
Plan and recommend spare part requirements
Ensure service orders are regularly updated
Constantly updating the customer database
How You'll Work.
Team & Collaboration
Coaching, mentoring and support technical, product knowledge for service engineers; Connect with other teams and bridges silos (e.g. , Sales team, Product team…); Actively build and uses a personal network within and outside of company
Communication Scope
Good communication skills
Full Job Description
**1\. Technical and Field Service:** \- Carry out installation, commissioning and warranty service activities; \- Perform field service machine repair, calibration and preventive maintenance; \- Responsible for service quality of installation, PM, troubleshooting, repair equipment in specified region in Vietnam, specially focus on hi-end products; \- Coaching, mentoring and support technical, product knowledge for service engineers in field; \- Standardize technical document for servicing equipment and others requirement for team objective achievement; \- Promote and apply Smart Service; \- Identifies trends and takes part in initiatives to improve things in and beyond own area (e.g., digitalization, new service model…); \- Provide weekly/monthly service report and action plan to line manager, reflecting the activities required in each account to achieve service objectives and maximize potential within the territory; \- Report to Line Manager in case there are systemic quality issues (recall issues…). **2\. Customer Services:** \- Ensure full coverage of all customer complaints and feedback as well as service activities in NPS service including all relevant details; \- Develop and maintain strong relationships with all levels of customer's Biomedical team, including End-users to achieve high levels of customer satisfaction; \- Keep qualification level of service (competency levels, locations) on a high level and ensure a customer service mindset; \- Solid understanding of how Service leads to customer success. **3\. After sales support:** \- Co-ordinate and deliver customer training sessions (basic level: instruction for use and customer maintenance); \- Support for training activities for customer in Zeiss training center and/or at customer site; \- Support in local and regional exhibition and seminar; \- Connect with other teams and bridges silos (e.g., Sales team, Product team…); \- Actively build and uses a personal network within and outside of company. **4\. M
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