Videojet
Printing, Coding and Marking
ServiceEngineer
Neural analysis suggests this role is
optimal for Entry candidates.
“Service Engineer at Videojet. Skills: On field service operations, Onsite technical service support, Customer equipment breakdown resolution, Equipment installation, commissioning, and maintenance. Provide onsite technical service support to customers. Installation, preventive maintenance, breakdown resolution, and customer training”
What You'll Achieve.
Resolve customer(s) problems and issues; Drive service revenue sales targets; Ensure customer contract retention rate; Ensure warranty conversion rate
Industry & Context.
Critical thinking; Troubleshooting and analytical skills; Problem-solving
Willingness to travel extensively within the assigned region
What They're Looking For.
Must Have
Diploma or Engineering degree, Minimum 2 years of experience in field service or technical service roles, troubleshooting and analytical skills, Ability to work independently with minimal supervision, Effective communication and customer-handling skills, Familiarity with the local language, Willingness to travel extensively within the assigned region
What You'll Do.
Provide onsite technical service support to customers
preventive maintenance
and customer training
Support service revenue growth through promotion of service contracts
and identification of upgrade or replacement opportunities
Attend and resolve customer equipment breakdowns within the assigned region
and maintain Videojet equipment at customer sites
Perform preventive maintenance as per defined schedules
Diagnose technical issues and provide effective corrective actions
Raise spare part requests and close service transactions under warranty
or chargeable services
Promote service contracts and consumables to customers
Conduct product demonstrations and provide operator-level customer training
Prepare and update service reports in Oracle
Identify potential spare parts and equipment requirements
and collect purchase orders
Generate service leads for the sales team related to equipment upgrades or replacements
How You'll Work.
Team & Collaboration
Cross-functional coordination
Communication Scope
Effective communication and customer-handling skills
Process & Methodology
Time management, Task prioritization
Full Job Description
**Are you?** Interested in working for an international and diverse company? Interested in developing your career in a leading Printing, Coding and Marking industry? Looking for a friendly and supporting team? **If so, read on!** It’s all possible with a role at [Videojet](https://www.videojet.com/us/homepage.html), a [Veralto](https://www.veralto.com/purpose-values/) company. You have likely purchased or used a product touched by Videojet Technologies this week—after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet’s technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces. As part of the Videojet team and the broader Veralto network, you’ll work with products that make an everyday impact on the world around you—and along the way, you’ll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions. As an FSE on our team, associate will also provide frontline support by resolving customer(s) problems and issues through technical expertise and troubleshooting, drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate. In this role, you will utilize critical thinking to resolve issues within defined procedures and practices to resolve appropriate action to. **Job Title:** Service Engineer **Job Location: Hubli** **Job Summary** This will be an individual role of On field service operations. Applying candidate will be responsible for providing onsite technical service support to customers, including installation, preventive maintenance, breakdown resolution, and customer training. The role also supports service revenue growth through promotion of service contracts, consumables, and ident
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