Videojet

Printing, Coding and Marking

ServiceEngineer

$0–0k Hubli, Karnataka, India FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Entry candidates.

The Brief

“Service Engineer at Videojet. Skills: On field service operations, Onsite technical service support, Customer equipment breakdown resolution, Equipment installation, commissioning, and maintenance. Provide onsite technical service support to customers. Installation, preventive maintenance, breakdown resolution, and customer training”

What You'll Achieve.

Resolve customer(s) problems and issues; Drive service revenue sales targets; Ensure customer contract retention rate; Ensure warranty conversion rate

Industry & Context.

Printing, Coding and Marking
Problems you'll solve

Critical thinking; Troubleshooting and analytical skills; Problem-solving

Eligibility Requirements

Willingness to travel extensively within the assigned region

What They're Looking For.

Must Have

Diploma or Engineering degree, Minimum 2 years of experience in field service or technical service roles, troubleshooting and analytical skills, Ability to work independently with minimal supervision, Effective communication and customer-handling skills, Familiarity with the local language, Willingness to travel extensively within the assigned region

What You'll Do.

Provide onsite technical service support to customers

preventive maintenance

and customer training

Support service revenue growth through promotion of service contracts

and identification of upgrade or replacement opportunities

Attend and resolve customer equipment breakdowns within the assigned region

and maintain Videojet equipment at customer sites

Perform preventive maintenance as per defined schedules

Diagnose technical issues and provide effective corrective actions

Raise spare part requests and close service transactions under warranty

or chargeable services

Promote service contracts and consumables to customers

Conduct product demonstrations and provide operator-level customer training

Prepare and update service reports in Oracle

Identify potential spare parts and equipment requirements

and collect purchase orders

Generate service leads for the sales team related to equipment upgrades or replacements

How You'll Work.

Team & Collaboration

Cross-functional coordination

Communication Scope

Effective communication and customer-handling skills

Process & Methodology

Time management, Task prioritization

Full Job Description

**Are you?** Interested in working for an international and diverse company? Interested in developing your career in a leading Printing, Coding and Marking industry? Looking for a friendly and supporting team? **If so, read on!** It’s all possible with a role at [Videojet](https://www.videojet.com/us/homepage.html), a [Veralto](https://www.veralto.com/purpose-values/) company. You have likely purchased or used a product touched by Videojet Technologies this week—after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet’s technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces. As part of the Videojet team and the broader Veralto network, you’ll work with products that make an everyday impact on the world around you—and along the way, you’ll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions. As an FSE on our team, associate will also provide frontline support by resolving customer(s) problems and issues through technical expertise and troubleshooting, drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate. In this role, you will utilize critical thinking to resolve issues within defined procedures and practices to resolve appropriate action to. **Job Title:** Service Engineer **Job Location: Hubli** **Job Summary** This will be an individual role of On field service operations. Applying candidate will be responsible for providing onsite technical service support to customers, including installation, preventive maintenance, breakdown resolution, and customer training. The role also supports service revenue growth through promotion of service contracts, consumables, and ident

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