Ultra I&C
ServiceEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Engineer at Ultra I&C. Skills: Electronic systems repair, Customer support, Fault diagnosis. Complete scheduled maintenance on Ultra systems. Fault diagnosis and repair of Ultra supplied equipment”
What You'll Achieve.
Provide a high level of service to customers
Industry & Context.
Fault diagnosis; Problem solving
Willing to travel, Flexible working hours, Overtime, Anti-social hours, Weekends, Bank holidays, On-call rota, Standby Engineer rotas, Ability to obtain SC Clearance
What They're Looking For.
Must Have
Experience installing, maintaining and repairing complex electronic systems in an offshore or marine environment, Good understanding of IT, Networks and Software based solutions, Methodical approach to problems with good attention to detail and accurate record keeping, Basic skills in wiring and mechanical fitting and use of both bench and hand portable test equipment, ONC / HNC / HND or Degree in Electronic / Electrical Engineering or related discipline, or qualified by experience, Full driving licence, Working at height, BOSIET Offshore Survival, Medical, MIST, Ability to obtain SC Clearance, COMPEX
Nice to Have
Knowledge of installing, testing and commissioning of electronic equipment and systems, Current experience of supporting marine electronic equipment on vessels, Experience in maintaining unfamiliar equipment/systems, Knowledge of Permit to Work and Risk assessments, Supporting equipment at customer premises, Formal qualifications in IT / Software or related discipline
What You'll Do.
Complete scheduled maintenance on Ultra systems
Fault diagnosis and repair of Ultra supplied equipment
Update test procedures and site records
Submit weekly status reports to customers
Provide technical support and resolve faults
Provide estimates for tasks
Escalate problems blocking progress
Adhere to company practices and policies
Report health and safety issues
Manage security of information
Manage records for customer returned items
Installation and commissioning of Ultra supplied equipment
Document all activities
Liaise with other departments
Provide technical support to other departments
Writing of technical reports
Writing of specifications
Writing of test procedures
Provision of practical engineering support
Plan travel arrangements
Maintain records of expenditures
How You'll Work.
Team & Collaboration
Liaise with Projects; Liaise with Production; Liaise with Development
Communication Scope
Technical reports; Site reports; Defect reports; Delivery notes; Job cards
Process & Methodology
Time management
Full Job Description
Company: Ultra Intelligence & Communications Command, Control, Intelligence (UK) (C2I UK) # **Powering Decision** Join the team redefining defense technology. From engineering systems that save lives to leading programs that change the battlefield—find your place in the future of defense. **Command, Control, Intelligence, and Encryption (C2I &E)** By joining our Command, Control, Intelligence, and Encryption (C2I&E) business, you will be a member of a team dedicated to providing innovative solutions that streamline the preparation and execution of intricate, mission-critical operations. We focus on enhancing situational awareness, tactical command and control, and seamless video data exchange capabilities within a dynamic, multi-domain environment. # **Job Description** Role Purpose To cover all day to day responsibilities of a service engineer which include the following - To provide a high level of service to customers for their equipment supplied by Ultra. This includes installation and commissioning and also maintenance, testing and repairs. **Scope** Work within the service team on a wide variety of Ultra products. Provide customer support with the helpdesk and fault finding; work is both in the office / workshop and at customers’ sites and vessels. Willing to travel to customer sites in the UK and overseas as required. Flexible approach to working hours and patterns inclusive of overtime and anti-social hours, such as weekends and bank holidays. **Key responsibilities** * Complete scheduled maintenance on Ultra systems in accordance with current maintenance routines. * Fault diagnosis and repair of Ultra supplied equipment in Aberdeen workshop and onshore/offshore at customer sites, ensure all test procedures and site records are accurately updated. * Join the Helpdesk rota submitting weekly status reports to customers. * Join the on-call and standby Engineer rotas. * Provide technical support and resolve faults on Ultra systems. * Provide estimates (time & ma
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