The On-call
ServiceEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Engineer at The On-call. Skills: Service Engineering, Electronic Systems, Customer Support. Complete scheduled maintenance. Fault diagnosis of equipment”
What You'll Achieve.
Provide high level of service; Ensure test procedures updated; Ensure site records updated; Deliver estimates on time; Deliver estimates within budget
Industry & Context.
Fault diagnosis; Problem solving
Willing to travel, On-call rotation, Standby Engineer rotas, Overtime, Anti-social hours, Weekends, Bank holidays, Working at height, BOSIET Offshore Survival, Offshore Medical, MIST, Ability to obtain SC Clearance, COMPEX
What They're Looking For.
Must Have
Experience installing complex electronic systems, Experience maintaining complex electronic systems, Experience repairing complex electronic systems, Good understanding of IT, Good understanding of Networks, Good understanding of Software based solutions, Methodical approach to problems, Basic skills in wiring, Basic skills in mechanical fitting, Basic use of bench test equipment, Basic use of hand portable test equipment, ONC / HNC / HND or Degree, Full driving licence, Working at height, BOSIET Offshore Survival, Offshore Medical, MIST, Ability to obtain SC Clearance, COMPEX
Nice to Have
Knowledge of installing electronic equipment, Knowledge of testing electronic equipment, Knowledge of commissioning electronic equipment, Current experience supporting marine equipment, Experience maintaining unfamiliar equipment, Experience maintaining unfamiliar systems, Knowledge of Permit to Work, Knowledge of Risk assessments, Supporting equipment at customer premises, Formal qualifications in IT / Software
What You'll Do.
Complete scheduled maintenance
Fault diagnosis of equipment
Update test procedures
Submit weekly status reports
Join standby Engineer rotas
Provide technical support
Resolve faults on systems
Provide estimates for tasks
Deliver estimates for tasks
Escalate blocking problems
Adhere to company practices
Adhere to company policies
Report health and safety issues
Manage quality of own work
Manage timeliness of own work
Manage security of information
Manage records for returned items
Arrange repair of returned items
Installation of equipment
Commissioning of equipment
Document all activities
Liaise with other departments
Provide technical support to departments
Write technical reports
Write test procedures
Provide practical engineering support
Plan travel arrangements
Maintain records of expenditures
How You'll Work.
Team & Collaboration
Service team; Other departments
Communication Scope
Status reports; Technical reports
Full Job Description
Role Purpose To cover all day to day responsibilities of a service engineer which include the following - To provide a high level of service to customers for their equipment supplied by Ultra. This includes installation and commissioning and also maintenance, testing and repairs. Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It's the 'innovating' and 'empowering' values that we ASPIRE to be. We welcome the challenge to work in new ways and have trust in you when getting the job done because we recognise, our business is our people. **Scope** Work within the service team on a wide variety of Ultra products. Provide customer support with the helpdesk and fault finding; work is both in the office / workshop and at customers’ sites and vessels. Willing to travel to customer sites in the UK and overseas as required. Flexible approach to working hours and patterns inclusive of overtime and anti-social hours, such as weekends and bank holidays. **Key responsibilities** * Complete scheduled maintenance on Ultra systems in accordance with current maintenance routines. * Fault diagnosis and repair of Ultra supplied equipment in Aberdeen workshop and onshore/offshore at customer sites, ensure all test procedures and site records are accurately updated. * Join the Helpdesk rota submitting weekly status reports to customers. * Join the on-call and standby Engineer rotas. * Provide technical support and resolve faults on Ultra systems. * Provide estimates (time & materials) for tasks and deliver to them. * Escalates problems which are blocking progress of own work. * Adhere to company practices and policies, especially health and safety and report any issues. * Responsible for quality and timeliness of own work. * Manage security of information as defined in the Security policies * Manage records and arrange for the repair of customer returned
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