ServiceEngineer

**Our belief:** * At SOLPLANET, we are driven by a simple idea: solar for everybody * We strive to create the best possible experience for distributors, installers and end users * That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly **Who We Are:** * Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions * AISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China * With 18 GW of annual production volumes (2023), AISWEI is one of the largest manufacturers of solar string inverters world-wide * AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider * Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide – every day **How you´ll help us:** As a Service Engineer: * Provide technical troubleshooting support to installers and other customers via phone or digital channels * Provide commissioning support (remote or on-site) * Actively collaborate with international and local colleagues/departments to effectively resolve customer issues * Plan and coordinate the logistics to dispatch inverters for replacement and assist in the collection of inverters * Support the qualification, onboarding and management of new service partners * Accurately document all relevant case information using CRM software * Deliver training sessions to customers or internal colleagues * Continuously identify opportunities to improve products and processes in order to improve customer satisfaction and company cost-effectiveness * Regularly collect feedback such as customer satisfaction to assist in continuous improveme