RingCentral
Communication
ServiceEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Service Engineer at RingCentral. Skills: Service engineering, Customer support, Technical issue resolution. Assist in resolving technical issues. Interact with customers”
Industry & Context.
Problem-solving; Debugging; Troubleshooting
What They're Looking For.
Must Have
3-5 years QA and Support, Problem-solving skills, API, web development, database concepts, Resolve customer issues SLAs, Interact effectively with customers, Support background analyzing technical issues, Collaborative mindset
Nice to Have
Service engineering role experience, Familiarity with company product suite tools, Basic scripting or automation knowledge
What You'll Do.
Assist in resolving technical issues
Interact with customers
Analyze customer problems
Provide timely solutions
Provide effective solutions
Perform root cause analysis
Understand web development
Understand database structures
Provide support for queries
Provide support for issues
Test and validate fixes
Identify recurring issues
How You'll Work.
Team & Collaboration
Work with engineers; Work with development team; Work with team members
Communication Scope
Clear communication; Concise communication
Full Job Description
Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At **RingCentral** , we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere. With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications. This is where you and your skills come in. We’re currently looking for a **Service Engineer** who will act as the vital link between our customers and our technical core. **Job Responsibilities:** * Collaborate with engineers to assist in resolving technical issues. * Interact with customers to understand and analyze their problems, providing timely and effective solutions. * Deep dive into issues to identify bugs, troubleshoot, and perform root cause analysis. * Work closely with the development team to understand APIs, web development concepts, and database structures. * Provide support for product-related queries and issues, ensuring high customer satisfaction. * Utilize your QA experience to test and validate fixes for bugs and issues. * Contribute to continuous improvement efforts by identifying recurring issues and suggesting enhancements. **Requirements:** * 3-5 years of experience in a QA and Support role. * Strong problem-solving skills with the ability to debug and troubleshoot issues. * Good understanding of API, web development, and database concepts. * Take ownership to resolve customer issues in accordance with service level agreements (SLAs) balancing speed and quality. * Ability to interact effectively with customers and provide clear, concise communication. * Experience working in a support background, with a focus on analyzing and resolving technical issues. * A collaborative mindset, able to work
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