Ghobash Group
Office Automation Solutions
ServiceEngineer
Neural analysis suggests this role is
optimal for entry candidates.
“Service Engineer at Ghobash Group. Skills: Print machine installation, Print machine maintenance, Print machine repair, Customer site service. Set up print machines. Install print machines”
What You'll Achieve.
Accurate recording of parts; Minimise repeat visits; High first-time fix rate; Achieve SLA compliance; Maintain high CSAT scores; Ensure accuracy of job records; Ensure accuracy of service reports; Adhere to HSE standards; Adhere to OEM service procedures
Industry & Context.
Fault diagnosis; Troubleshooting
Valid UAE driving licence
What They're Looking For.
Must Have
3–6 years field service experience, Proven hands-on fault diagnosis, Proven hands-on repair, Proven hands-on preventive maintenance, Technical knowledge multi-brand print, Technical knowledge MFD equipment, Ability to diagnose hardware issues, Ability to diagnose software issues, Ability to diagnose print quality issues, Proficiency in service management, Proficiency in CRM, Good communication skills, Valid UAE driving licence
Nice to Have
Direct experience servicing Fujifilm, Direct experience servicing Kyocera, Experience in UAE/GCC, Familiarity with MPS environments, Familiarity with SLA-driven contracts, Experience across multiple OEM, Knowledge of network printing, Knowledge of scan workflows, Knowledge of print driver, Familiarity with fleet management, Familiarity with remote monitoring, Arabic language skills
What You'll Do.
Set up print machines
Install print machines
Configure print machines
Conduct user orientation
Carry out preventive maintenance
Diagnose technical issues
Resolve technical issues
Replace defective parts
Test serviced equipment
Respond to service calls
Provide technical advice
Deliver product demonstrations
Escalate complex issues
Submit service reports
Update meter readings
Report recurring faults
Maintain engineer kit bag
Adhere to HSE standards
Adhere to site safety protocols
How You'll Work.
Team & Collaboration
OEM technical support; Team Lead
Communication Scope
Basic user orientation; Technical advice; Product demonstrations; Technical presentations
Full Job Description
Established in 1982 as a leading Office Automation Solutions provider for the UAE and the wider region, GCG Enterprise Solutions is a turnkey tech solutions provider offering Print Solutions, IT Services, AV and Digital Transformation Solutions. Partnering with leading technology vendors, GCG creates bespoke solutions and services for key industry sectors. JOB SUMMARY We are seeking an experienced and technically proficient Service Engineer to join Print Services team. The ideal candidate will have a strong background in the installation, maintenance, repair, and servicing of office and commercial print machines across leading OEM brands including Fujifilm, Kyocera, HP, Xerox, Ricoh, Konica Minolta, and Canon. The role requires hands-on technical expertise in diagnosing and resolving hardware, software, and print quality issues at customer sites while delivering a consistently high standard of service and customer satisfaction. DUTIES & RESPONSIBILITIES Installation, Configuration & Commissioning * Set up, install, and configure Fujifilm, Kyocera, and other OEM print machines and MFDs at customer sites in line with customer specifications and OEM standards * Commission newly installed equipment including network connectivity, print driver setup, scanning workflows, and user authentication configuration * Conduct handover and basic user orientation for clients upon installation completion Preventive & Corrective Maintenance * Carry out scheduled preventive maintenance (PM) visits on all managed print equipment as per OEM service intervals and contract requirements * Diagnose and resolve complex technical issues related to print quality, paper handling, hardware components, firmware, and software integration * Replace defective parts, consumables, and components using genuine OEM-approved parts in accordance with service procedures * Ensure all serviced equipment is tested and validated before leaving the customer site Technical Support & Customer Service * Respond to
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