Ghobash Group
Office Automation Solutions
ServiceEngineer
Neural analysis suggests this role is
optimal for entry candidates.
“Service Engineer at Ghobash Group. Skills: Print machine repair, Field service, Customer support. Set up print machines. Install print machines”
What You'll Achieve.
Accurate recording of parts; Minimise repeat visits; Achieve SLA compliance; Maintain high first-time fix rate; Maintain high CSAT scores; Maintain 100% accuracy of records; Adhere to HSE standards; Adhere to service procedures
Industry & Context.
Fault diagnosis; Troubleshooting
Valid UAE driving licence
What They're Looking For.
Must Have
3–6 years field service experience, Hands-on fault diagnosis, Hands-on repair, Hands-on preventive maintenance, Technical knowledge of multi-brand print, Technical knowledge of MFD equipment, Ability to diagnose hardware issues, Ability to diagnose software issues, Ability to diagnose print quality issues, Proficiency in service management / CRM, Valid UAE driving licence, Bachelor's degree or Diploma
Nice to Have
Direct experience servicing Fujifilm, Direct experience servicing Kyocera, Experience in UAE/GCC, Familiarity with MPS environments, Familiarity with SLA-driven contracts, OEM certifications, Arabic language skills
What You'll Do.
Set up print machines
Install print machines
Configure print machines
Provide user orientation
Carry out preventive maintenance
Diagnose technical issues
Resolve technical issues
Replace defective parts
Respond to service calls
Provide technical advice
Deliver product demonstrations
Give technical presentations
Submit service reports
Update meter readings
Update consumables usage
Update equipment status
Report recurring faults
Report equipment health trends
Report parts requirements
Maintain engineer kit bag
Adhere to HSE standards
Adhere to site access protocols
Adhere to safety protocols
How You'll Work.
Team & Collaboration
OEM technical support
Communication Scope
Technical advice; Product demonstrations; Technical presentations
Full Job Description
Established in 1982 as a leading Office Automation Solutions provider for the UAE and the wider region, GCG Enterprise Solutions is a turnkey tech solutions provider offering Print Solutions, IT Services, AV and Digital Transformation Solutions. Partnering with leading technology vendors, GCG creates bespoke solutions and services for key industry sectors. JOB SUMMARY We are seeking an experienced and technically proficient Service Engineer to join Print Services team. The ideal candidate will have a strong background in the installation, maintenance, repair, and servicing of office and commercial print machines across leading OEM brands including Fujifilm, Kyocera, HP, Xerox, Ricoh, Konica Minolta, and Canon. The role requires hands-on technical expertise in diagnosing and resolving hardware, software, and print quality issues at customer sites while delivering a consistently high standard of service and customer satisfaction. DUTIES & RESPONSIBILITIES Installation, Configuration & Commissioning * Set up, install, and configure Fujifilm, Kyocera, and other OEM print machines and MFDs at customer sites in line with customer specifications and OEM standards * Commission newly installed equipment including network connectivity, print driver setup, scanning workflows, and user authentication configuration * Conduct handover and basic user orientation for clients upon installation completion Preventive & Corrective Maintenance * Carry out scheduled preventive maintenance (PM) visits on all managed print equipment as per OEM service intervals and contract requirements * Diagnose and resolve complex technical issues related to print quality, paper handling, hardware components, firmware, and software integration * Replace defective parts, consumables, and components using genuine OEM-approved parts in accordance with service procedures * Ensure all serviced equipment is tested and validated before leaving the customer site Technical Support & Customer Service * Respond to
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