Ghobash Group
Technology
ServiceEngineer
Neural analysis suggests this role is
optimal for entry candidates.
“Service Engineer at Ghobash Group. Skills: Print machine installation, Print machine maintenance, Print machine repair, Technical support. Set up, install, and configure print machines. Configure network connectivity, print driver, scanning workflows, and”
What You'll Achieve.
Accurate recording of parts consumed; Minimise repeat visits; Achieve SLA compliance; Maintain high first-time fix rate; Maintain high CSAT scores; Maintain 100% accuracy of job records; Maintain 100% accuracy of service reports; Adhere to all HSE standards; Adhere to OEM service procedures
Industry & Context.
Fault diagnosis; Troubleshooting
Valid UAE driving licence
What They're Looking For.
Must Have
3–6 years field service experience, Proven hands-on experience, Technical knowledge of multi-brand print and MFD equipment, Ability to diagnose hardware, software, and print quality, Proficiency in service management / CRM, Good communication, Valid UAE driving licence, Bachelor's degree or Diploma in Electronics Engineering, Computer Engineering, IT, or related technical field
Nice to Have
Direct experience servicing Fujifilm and/or Kyocera equipment in UAE/GCC, Familiarity with MPS-managed print environments, Familiarity with SLA-driven service contracts, Experience across multiple OEM, Knowledge of network printing, scan workflows, and print driver, Familiarity with fleet management and remote monitoring, Arabic language skills an advantage, OEM certifications from Fujifilm, Kyocera, HP, Xerox, Ricoh, Konica Minolta, or Canon
What You'll Do.
and configure print machines
Configure network connectivity
Conduct handover and basic user orientation
Carry out scheduled preventive maintenance visits
Diagnose and resolve technical issues
Replace defective parts
Test and validate serviced equipment
Respond to on-site and remote service calls
Provide technical advice and guidance
Deliver product demonstrations
Deliver technical presentations
Escalate complex issues
Complete and submit accurate job sheets
Submit service reports
Submit parts usage records
Update meter readings
Update consumables usage
Update equipment status
Report recurring faults
Report equipment health trends
Report parts requirements
Maintain engineer kit bag
Adhere to HSE standards
Adhere to client site access and safety protocols
How You'll Work.
Team & Collaboration
Customer sites; OEM technical support; Team Lead
Communication Scope
Technical advice; Product demonstrations; Technical presentations
Full Job Description
Established in 1982 as a leading Office Automation Solutions provider for the UAE and the wider region, GCG Enterprise Solutions is a turnkey tech solutions provider offering Print Solutions, IT Services, AV and Digital Transformation Solutions. Partnering with leading technology vendors, GCG creates bespoke solutions and services for key industry sectors. JOB SUMMARY We are seeking an experienced and technically proficient Service Engineer to join Print Services team. The ideal candidate will have a strong background in the installation, maintenance, repair, and servicing of office and commercial print machines across leading OEM brands including Fujifilm, Kyocera, HP, Xerox, Ricoh, Konica Minolta, and Canon. The role requires hands-on technical expertise in diagnosing and resolving hardware, software, and print quality issues at customer sites while delivering a consistently high standard of service and customer satisfaction. DUTIES & RESPONSIBILITIES Installation, Configuration & Commissioning * Set up, install, and configure Fujifilm, Kyocera, and other OEM print machines and MFDs at customer sites in line with customer specifications and OEM standards * Commission newly installed equipment including network connectivity, print driver setup, scanning workflows, and user authentication configuration * Conduct handover and basic user orientation for clients upon installation completion Preventive & Corrective Maintenance * Carry out scheduled preventive maintenance (PM) visits on all managed print equipment as per OEM service intervals and contract requirements * Diagnose and resolve complex technical issues related to print quality, paper handling, hardware components, firmware, and software integration * Replace defective parts, consumables, and components using genuine OEM-approved parts in accordance with service procedures * Ensure all serviced equipment is tested and validated before leaving the customer site Technical Support & Customer Service * Respond to
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