Elekta
Healthcare
ServiceEngineer
Neural analysis suggests this role is
optimal for Entry candidates.
“Service Engineer at Elekta. Skills: Elekta Linac field service, Fault find and repair, Customer service. Conduct Servicing and Upgrades. Assist with installations”
What You'll Achieve.
Ensure that all customers are provided with high quality care and attention; Each customer is fully satisfied with the support they receive
Industry & Context.
Good problem solver; Independently perform routine troubleshooting and repairs; Carry out, without supervision, corrective maintenance; Prompting escalation of the problem if required; Maintaining ownership of problem until the customer is satisfied
Willing to travel domestically and internationally up to 30% of the time when required, Work independently, Maintain an active driver’s license, Employees may be required to undertake overseas service task as assigned by the manager
What They're Looking For.
Must Have
Minimum of 1-2 years of Elekta Linac field service experience or equivalent systems and capability on practice, Good electro-mechanical aptitude, Fault find and repair at board level & below, Customer focus, Excellent customer service skills, Excellent communicator at all levels, Concise and accurate written and verbal output, Completed all relevant Elekta Linac Training Courses, Working knowledge/understanding of all Elekta products, Proficiency in assigned product specialties, Self-motivated worker, Able to interact and communicate well with all levels of the business, Fluent English skills for both oral and written communication purposes
Nice to Have
Business English skills for both oral and written communication purposes, Willing to travel domestically and internationally up to 30% of the time when required and work independently, Maintain an active driver’s license
What You'll Do.
Conduct Servicing and Upgrades
Assist with installations
Liaison and customer support
Provide phone and email support
Perform routine troubleshooting and repairs
Carry out Field Change Orders
Perform routine calibrations
Perform preventative maintenance
Conduct Planned Maintenance
Instruct customers in proper use
Assist Sales/Customer Service
Stay current on new products
Submit timely reports
Manage parts inventory
Maintain company-leased equipment
Assist with hardware installations
Undertake overseas service task
Incorporate Elekta Values
Adhere to Elekta directives
Represent organization professionally
How You'll Work.
Team & Collaboration
Work with product team; Assist Sales/Customer Service with technical advice; Interact and communicate well with all levels of the business
Communication Scope
Excellent communicator at all levels; Written and verbal output shall be concise and accurate; Fluent English skills; Business English skills
Full Job Description
# **Are you a current Elekta employee?** Please click here to apply through our internal career site [**_Find Jobs - Elekta_**](https://wd3.myworkday.com/elekta/d/task/2998$46522.htmld). # **Want to join a team with a mission to improve and save lives? ** We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities. We currently have the following opportunity available - please contact us for more details! ## Responsibilities: * Conduct Servicing and Upgrades in local area of responsibility of Elekta Treatment Delivery Systems. * Assist with installations of Elekta Treatment Delivery Systems. * Liaison and customer support representative for the local region for Service of Linear Accelerators. * Provide phone and email support, technical advice & “Help Desk” support as appropriate to customers * Able to complete all Technician Responsibilities. * Independently perform routine troubleshooting and repairs on the designated modality while working within the escalation procedure. * Carry out the Field Change Orders, Safety Checks / Modifications, as instructed by the Elekta Supply Centre for the installed systems * Perform routine calibrations and preventative maintenance on their designated modality and secondary modality. * Conduct Planned Maintenance for Customers. * Read, analyse, interpret and follow signal flow on blueprints, schematics, and wiring diagrams. * Instruct customers in proper use of the equipment. * Assist Sales/Customer Service with technical advice. * Stay current on all new Elekta products. * Submit timely and accurately reports as assigned. * Parts inventory management * Maintain all company-leased equipment, including company computer, parts, and tools. * Assist with hardware installations as required by the business * Employees may be required to undertake overseas service task as assigned by the manager. * Perform o
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