Barclays
ServiceEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Engineer at Barclays. Skills: Incident, Problem, and Change Management (IPC), Major Incidents (MIM), Red Hat OpenShift, API technologies, microservices, RESTful architectural principles, observability and monitoring tools, scripting. monitor and maintain the bank’s critical technology infrastructure. resolve more complex technical issues”
Industry & Context.
resolve more complex technical issues; analytical, troubleshooting, and prioritisation capabilities; Resolve problems by identifying and selecting solutions through the application of acquired technical experience
support out‑of‑hours activities when required
What They're Looking For.
Must Have
working knowledge of Incident, Problem, and Change Management (IPC), Proven experience managing Major Incidents (MIM), including leading and coordinating triage sessions, Ability to manage, assess, and justify changes during controlled periods such as HA and CF, Hands-on understanding of Red Hat OpenShift, including pods, deployments, logs, probes, routes, scaling, and YAML configuration, Familiarity with API technologies, microservices, and RESTful architectural principles, Proficiency with observability and monitoring tools such as AppDynamics, Kibana/ELK, and Observe, basic scripting experience (Shell, SQL, automation tools)
Nice to Have
gained within a regulated environment, Excellent communication and stakeholder management skills, operate effectively in fast‑moving, high‑pressure environments, analytical, troubleshooting, and prioritisation capabilities, Flexibility to support out‑of‑hours activities when required (including deployments and MIM participation), Experience supporting high‑volume, customer‑facing APIs and understanding the operational demands of such platforms, Exposure to CI/CD pipelines and DevOps delivery models, awareness of modern engineering practices, Knowledge of security fundamentals, authentication mechanisms, certificates, and API governance frameworks
What You'll Do.
monitor and maintain the bank’s critical technology infrastructure
resolve more complex technical issues
minimise disruption to operations
Provision of technical support for the service management function
Develop the support model and service offering
Execution of preventative maintenance tasks on hardware and software
utilisation of monitoring tools/metrics to identify
prevent and address potential issues and ensure optimal performance
Maintenance of a knowledge base containing detailed documentation of resolved cases
Analysis of system logs
error messages and user reports to identify the root causes of hardware
software and network issues
providing a resolution to these issues by fixing or replacing faulty hardware components
reinstalling software
or applying configuration changes
monitoring enhancements
business continuity management
front office specific support and stakeholder management
Identification and remediation or raising
through appropriate process
of potential service impacting risks and issues
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency
Actively tune monitoring tools
and alerting to ensure issues are known when they occur
How You'll Work.
Team & Collaboration
Partner with other functions and business areas; Act as contact point for stakeholders outside of the immediate function; building a network of contacts outside team and external to the organisation
Communication Scope
Excellent communication and stakeholder management skills; Guide and persuade team members; communicate complex / sensitive information
Process & Methodology
manage, assess, and justify changes during controlled periods such as HA and CF
Full Job Description
# **Job Description** **Purpose of the role** To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. **Accountabilities** * Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. * Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. * Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. * Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. * Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. * Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. * Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. **Analyst Expectations** * To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. * Requires in-depth technical knowledge and experience in their assigned area of expertise * Thorough understanding of the underlying principles and concepts within the area of expertise * They lead and supervise a team, gui
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