ServiceEngineer-1

**Position Summary** * Responsible for installation, maintenance and repair for ZEISS products to meet the requiements from customer * Build good relationship with customers and provide timely response to all requests from both internal and external customers. **Main Tasks** * Work and perform in compliance with company’s regulation and request. * Demonstrate customer service skills and knowledge with a high level of passion and dedication. * Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring Machines utilizing mechanical and electronic aptitude. * Provide customer service in field such as machine installation, maintenance activities, troubleshooting and repair, etc. * Provides documents activities performed utilizing the required format, such as service report, technical report, CPO report, etc. * Develop and maintain relationship with customer to achieve the highest possible levels of customer satisfaction. * Respond to satisfaction surveys, working to resolve customer care issues. * Provide timely response to all requests from both internal and external customers. * Perform necessary administrative paperwork in complete and accurate manner. * Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment. * Feedback in time on product quality issues on site, as well as marketing information to the company. * Ensure direct reports maintain company-issued test equipment and support tools. * Perform other related duties and responsibilities as assigned **Requirements** **Education** * College or above degree in industry technology relevant. Major in mechanical and electrical is preferred **Experience** * 2 years of relevant working experience, prefer on installing, troubleshooting industrial electronics, machines or computer systems * Previous Coordinate Measuring Machine installation and troubleshooting experience is preferred however not required. * Excellent communication and customer