Target
Service&EngagementTeamLeader
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service & Engagement Team Leader at Target. Skills: Guest experience, Team leadership, Problem solving. Deliver guest experience commitments. Ensure team understands and delivers guest experience”
What You'll Achieve.
Drive adoption, usage and guest loyalty; Deliver service and sales goals; Improve metrics; Deliver outcomes; Elevate guest experience; Exceed guest service expectations; Decrease wait time; Drive loyalty; Deliver on store sales goals; Enhance shopping experience; Drive proficiencies; Promote positive team culture; Promote positive guest-centric culture; Manage performance; Resolve guest concerns; Enhance in-store security culture
Industry & Context.
Problem solving; Creative problem solving; Guest problem solving; Resolution; Troubleshoot opportunity areas
Physically demanding role, Variable work schedule, Work in varying temperatures, humidity, and other elements, Remain mobile for duration of shift
What They're Looking For.
Must Have
Must be at least 18 years of age or older, Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed, Work independently and as part of a team, Manage workload and prioritize tasks independently and with a team, Welcoming and helpful attitude toward all guests and other team members, Effective communication skills, Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes, Access all areas of the building to respond to guest or team member issues, Interpret instructions, reports and information, Accurately handle cash register operations, cash transactions, and oversee cash office processes as needed, Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others, Climb up and down ladders as needed, Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary, Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. as needed, Ability to remain mobile for the duration of a scheduled shift (shift length may vary)
Nice to Have
Previous retail experience preferred, but not required
What You'll Do.
Deliver guest experience commitments
Ensure team understands and delivers guest experience
Observe and provide feedback to team members
and team outcome metrics
Demonstrate inclusivity and value diverse voices
Front of Store Attendants
Execute best practices and close skill gaps
Understand sales goals and business reporting
Support Target Loyalty Programs
Follow up on training completion
Engage in development conversations
Personalize recognition and appreciation of team
Lead accountability through clear expectations
Respond to guest concerns and de-escalate
Ensure team stays up-to-date on promotions
Evaluate candidates for open positions
Support pick up and drive up orders
Support guest services
Demonstrate ethical conduct
Model physical security processes
Support merchandise protection strategies
Assume store-level leadership on duty
Address store emergency and compliance needs
How You'll Work.
Team & Collaboration
Work with product team; Collaborate with fellow team members; Work as part of a team; Align team on behaviors and execution; Lead a team of hourly team members; Lead a team of passionate and knowledgeable Guest Advocates; Support your direct leader; Engage in development conversations with team; Reinforce critical guest service behaviors; Promote a positive team culture; Hold team accountable to expectations; Support team to resolve guest concerns; Enable team members to deliver orders; Hold others accountable to ethical conduct; Recognize safe behaviors; Hold team accountable to safety expectations
Communication Scope
Effective communication skills
Full Job Description
The starting pay range for this position per hour is $21.50 - $23.50. The full pay range for this position per hour is $21.50 - $36.55 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at [https://corporate.target.com/careers/benefits](https://corporate.target.com/careers/benefits). **ALL ABOUT TARGET** Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. [ _Learn more about Target here._](https://corporate.target.com/about) **ALL ABOUT SERVICE & ENGAGEMENT** Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality. **At Target , we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Service and Engagement Team Leader can provide you with the skills and experience of: ** * Gues
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